08-30-2016 10:54 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    After updating my Lumia 830 with the W10M Anniversary Update (17.08.2016) my Settings stopped working. Seems like the app is not installed. When clicked it leads me to the the shop. Additionally MS Edge is crushing when started.

    Any ideas what can be done?
    08-26-2016 08:38 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by Windows Central Question
    After updating my Lumia 830 with the W10M Anniversary Update (17.08.2016) my Settings stopped working. Seems like the app is not installed. When clicked it leads me to the the shop. Additionally MS Edge is crushing when started.

    Any ideas what can be done?
    try a soft reset: Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 10 seconds). This rebbots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.

    Then check for app updates in store

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-26-2016 08:42 AM
  3. xinubart's Avatar
    xinubart
    Done that... No change. Updates from the store do not install. Guess need to go back to 8.1 and install W10M again.... :-(
    08-26-2016 09:41 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by xinubart
    Done that... No change. Updates from the store do not install. Guess need to go back to 8.1 and install W10M again.... :-(
    you can try doing a factory reset

    Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).
    In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.
    08-26-2016 11:24 AM
  5. xinubart's Avatar
    xinubart
    That's where all the problems start. I cannot launch Settings. Trying that brings me to the Shop, where of course i cannot download the integral part of the OS.
    08-28-2016 06:24 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by xinubart
    That's where all the problems start. I cannot launch Settings. Trying that brings me to the Shop, where of course i cannot download the integral part of the OS.
    then you will have to use a pc and windows device recovery tool to reinstall the original OS and then start the upgrade process again - you might want to do this when you have a lot of time and good internet - it can take long
    08-28-2016 01:07 PM
  7. xinubart's Avatar
    xinubart
    will do so! thx... Will give an update, how this worked out!
    Chintan Gohel likes this.
    08-30-2016 10:54 AM
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