1. Windows Central Question's Avatar
    new problem. all of a sudden my Surface pro 4 drops the shut down option when I press the power button. I feel the click and release, and i'm very careful with my device, so it's very clean. I have to press it 2-4 times before it goes into sleep mode. Very frustrating.
    09-15-2016 02:52 AM
  2. Chintan Gohel's Avatar
    new problem. all of a sudden my Surface pro 4 drops the shut down option when I press the power button. I feel the click and release, and i'm very careful with my device, so it's very clean. I have to press it 2-4 times before it goes into sleep mode. Very frustrating.
    maybe you can use the keyboard shortcuts instead?

    Any updates pending in settings?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-15-2016 05:19 AM

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