1. Windows Central Question's Avatar
    Hi,

    the display dims after 30 seconds of inactivity. Unfortunately it stays dimmed after touching the display again. In order to turn it bright I need to lock and unlock my phone. Is this a known issue? How do I fix it?

    I use a German 950XL without branding and the latest firmware.

    Thanks for your help.
    09-23-2016 05:55 AM
  2. Maurizio Troso's Avatar
    Hi,

    the display dims after 30 seconds of inactivity. Unfortunately it stays dimmed after touching the display again. In order to turn it bright I need to lock and unlock my phone. Is this a known issue? How do I fix it?

    I use a German 950XL without branding and the latest firmware.

    Thanks for your help.
    which Windows build you got? Did you downlaoded the double tap to wake firmware and enabled it?
    09-23-2016 06:38 AM
  3. wc21a's Avatar
    Hi,

    I got the 10.0.14393.189 and double tap to wake is disabled. The device locks automatically after a minute. The issue is the dimming after 30 seconds while the device is still unlocked.
    09-23-2016 07:03 AM
  4. Chintan Gohel's Avatar
    Hi,

    I got the 10.0.14393.189 and double tap to wake is disabled. The device locks automatically after a minute. The issue is the dimming after 30 seconds while the device is still unlocked.
    I seem to remember it being a bug if you tap the screen a few seconds before it goes off
    09-25-2016 06:27 AM
  5. wc21a's Avatar
    Any idea how to solve this problem without having to use the recovery tool and resetting the whole device?
    09-27-2016 04:20 AM
  6. Chintan Gohel's Avatar
    Any idea how to solve this problem without having to use the recovery tool and resetting the whole device?
    not yet - seems MS are still working on resolving it
    10-02-2016 04:26 AM
  7. rb2468's Avatar
    I had same problem for many months with 950XL. Phone would turn on dimmed or go dim while using. Turning off and back on would usually reset to normal but no fix was discovered until I removed battery, sim, SDRAM to clean contacts and re-assemble. NO PROBLEMS FOR 2 MONTHS NOW AFTER CLEANING CONTACTS. (must have been battery) Not a single problem. Working perfectly now. You should try it on your phone. Good Luck.
    11-23-2016 11:03 AM

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