1. Windows Central Question's Avatar
    Since replacing the battery on 1520 lumia, the bottom half of the screen and buttons are totally unresponsive. I have done a hard reset, but this did not cure it and my phone is stuck on the welcome screen and language choice. HELP!!!
    09-30-2016 02:03 PM
  2. Avatar of Apathy's Avatar
    Did you hook it to the Windows Recovery Tool?
    09-30-2016 02:10 PM
  3. Angie Rayborne's Avatar
    no i have not used recovery. how do i do this?
    09-30-2016 02:31 PM
  4. Avatar of Apathy's Avatar
    You can download the recovery tool and it will reinstall the firmware of your original phone.

    https://support.microsoft.com/en-us/...overy-tool-faq
    09-30-2016 02:59 PM
  5. Angie Rayborne's Avatar
    Tried it and it has not worked
    09-30-2016 03:35 PM
  6. Avatar of Apathy's Avatar
    That sounds like an actual hardware issue then. Perhaps someone with more knowledge than me can help you out.

    I would suggest starting to look at swappa.com and eBay for a replacement. Perhaps you can get a used one for a reasonable price if you don't want to upgrade to a 950 or downgrade to a budget 550 or 650.
    Chintan Gohel likes this.
    09-30-2016 03:48 PM
  7. Angie Rayborne's Avatar
    Well thanks for trying to help. Going to for a refurbed one.
    10-01-2016 04:19 AM
  8. Chintan Gohel's Avatar
    Well thanks for trying to help. Going to for a refurbed one.
    maybe in the process of replacing the battery, the display cable wasn't attached properly or got damaged
    10-01-2016 08:30 AM

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