1. Windows Central Question's Avatar
    I have an issue when trying to restore backup after factory reset on my Lumia 950. I just receive error message which says can't connect to service. The error message is in Finnish so in English it might be somewhat different, but I think message is clear anyhow. Restore goes to about 20%, but after checking the safety code this error appears. I have tried WLAN both at work and at home and also mobile data. Any ideas how to solve this or is there just something broken at Microsoft?
    10-06-2016 11:28 AM
  2. Maurizio Troso's Avatar
    I have an issue when trying to restore backup after factory reset on my Lumia 950. I just receive error message which says can't connect to service. The error message is in Finnish so in English it might be somewhat different, but I think message is clear anyhow. Restore goes to about 20%, but after checking the safety code this error appears. I have tried WLAN both at work and at home and also mobile data. Any ideas how to solve this or is there just something broken at Microsoft?
    it sounds like a local server side iussue.... wait one hour and retry
    10-06-2016 11:33 AM
  3. cammaro's Avatar
    I waited 3 days now, like I say. If I restore another backup of another account to the same phone, on the same wifi, it succeed.
    and a lot of people have this problem.
    https://answers.microsoft.com/en-us/...cfd7a54?page=2
    01-10-2017 08:27 AM

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