Lumia 720 - Microsoft Account not able to sign in after factory reset - Error 80070050

[Abhishek Biswas2]

So i was using lumia 720 as a daily driver. Downloaded many apps recently through store. But now after factory reset when I try to sign in the microsoft account it says - ( Can't connect . We can't connect at the moment. Wait for a little while and try again). The same problem occurs when i try to install some app. then it shows error (We seem to be experiencing technical difficulties...... This error code may be helpful : 80070057).

Things I have done to solve the problem but not worked.

1. I have checked the date and time and set it manually.
2. Tried both wifi and data connections.
3. Tried changing the language and reseting and then again changing restarting.
4. For region used INDIA - time, date, language.

IF ANY ONE HAVE SOLVED THE PROBLEM PLEASE HELP. ( country - INDIA)

ALSO have not used Windows insider program to go to any other os (win 10) other than normal OTA updates.

 

[charlatan1978]

Hi, from a quick google search this seems quite a common problem.
Try deleting your Microsoft account on your phone and then add it again.

 

[Abhishek Biswas2]

Thanks for replying.. But after factory reset there is no microsoft account or any account at the first place. So I am trying to add it for the first time.

 

[charlatan1978]

Ah, I see. Is there a different Wifi point you can connect to?
You say a factory reset, is this a hard reset? or using the Windows Device Recovery Tool?

 

[charlatan1978]

I take it you are still running WP8.1.
I have just noticed another user has posted that they can't log into their Microsoft account on their Lumia 635 running 8.1.
Therefore this issue may be MSFT's end and not a fault with your phone.
Are you able to contact Microsoft via the chat function on their website? (Assuming you have a pc / laptop).
Other than that give it a day or so and the issue may be rectified.

 

[Abhishek Biswas2]

Yeah that is hard reset from the about section in settings. No Windows recovery tool used.

 

[Abhishek Biswas2]

Yes I can contact Microsoft .. When i click ''Ask our virtual agent" it works.

 

[SirThoreth]

I've noticed a similar problem with an established phone running Windows Phone 8.1 (my main phone), trying to open the Store, where I get error code 805a01f7. I don't get the error on a Windows 10 Mobile device.

 

[Abhishek Biswas2]

I've noticed a similar problem with an established phone running Windows Phone 8.1 (my main phone), trying to open the Store, where I get error code 805a01f7. I don't get the error on a Windows 10 Mobile device.

Did you solved the problem ? When did it started ?

 

[SirThoreth]

Did you solved the problem ? When did it started ?

I first noticed it this morning. Not fixed at this time, and there's a thread on the /r/Windowsphone Reddit that makes it sound like it's a widespread issue today.

 

[Abhishek Biswas2]

PROBLEM HAS BEEN SOLVED.
So next day after woking up I was able to sign in as regularly. This is more like a Microsoft Server issue. So those who have this problem just wait for 1 or 2 days.