1. Windows Central Question's Avatar
    I keep getting a blue screen at random moments. Sometimes it is when i change programs, for example between firefox and VLC media player or even just out of a program to the desk top. It sometimes happens while playing a game. It really shouldn't be my hardware because it is pretty new and my brother has the same parts, except the graphics card (he has nvidia and i have amd). I usually get the message "THREAD STUCK IN DEVICE DRIVER" but yesterday one of the crashes said "IRQL_NOT_LESS_OR_EQUAL". It crashes maybe three time a day and it is getting annoying and I'm worried that my computer will break because of it. I didn't have this problem before i switched to windows 10 but I also know nothing about computers so it could be anything.

    I put in the system information I got after running DxDiag and a part of my graphic card information in case that helps.

    System Information
    Time of this report: 10/7/2016, 20:23:51
    Machine name: HOCKLOV
    Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160906-1759)
    Language: Swedish (Regional Setting: Swedish)
    System Manufacturer: ASUS
    System Model: All Series
    BIOS: BIOS Date: 05/08/14 19:28:02 Ver: 09.02
    Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Available OS Memory: 16328MB RAM
    Page File: 4465MB used, 14293MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    Display Devices
    Card name: AMD Radeon (TM) R9 390 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x67B0)
    10-07-2016 01:36 PM
  2. holdum333's Avatar
    Hi! Wow! There are so many things that can cause this! You stated you know nothing about computers, so I don't know where to start. Here's a good link to check out.
    Maybe other members will have more suggestions for you latter! I would start out updating your graphics driver. Download Drivers
    Windows freezes or stops responding.
    10-07-2016 02:51 PM
  3. vezycash's Avatar
    You might have driver issues. You'll have to try a bunch of things to find the one that works for you.

    1. Uninstall AMD video driver. Reinstall it.
    2. Search AMD's site for a newer driver
    3. If your laptop uses switchable graphics, find newer drivers for the intel graphics card
    4. (If these don't work) Do a clean install of windows
    holdum333 likes this.
    10-07-2016 02:53 PM

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