My computer keeps crashing and i don't know what to do about it, can you help?

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Windows Central Question

I keep getting a blue screen at random moments. Sometimes it is when i change programs, for example between firefox and VLC media player or even just out of a program to the desk top. It sometimes happens while playing a game. It really shouldn't be my hardware because it is pretty new and my brother has the same parts, except the graphics card (he has nvidia and i have amd). I usually get the message "THREAD STUCK IN DEVICE DRIVER" but yesterday one of the crashes said "IRQL_NOT_LESS_OR_EQUAL". It crashes maybe three time a day and it is getting annoying and I'm worried that my computer will break because of it. I didn't have this problem before i switched to windows 10 but I also know nothing about computers so it could be anything.

I put in the system information I got after running DxDiag and a part of my graphic card information in case that helps.

System Information
Time of this report: 10/7/2016, 20:23:51
Machine name: HOCKLOV
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160906-1759)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 05/08/14 19:28:02 Ver: 09.02
Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16328MB RAM
Page File: 4465MB used, 14293MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Display Devices
Card name: AMD Radeon (TM) R9 390 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67B0)


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Jun 20, 2013
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You might have driver issues. You'll have to try a bunch of things to find the one that works for you.

1. Uninstall AMD video driver. Reinstall it.
2. Search AMD's site for a newer driver
3. If your laptop uses switchable graphics, find newer drivers for the intel graphics card
4. (If these don't work) Do a clean install of windows

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