1. Windows Central Question's Avatar
    I have a Family Mobile Plan and I am using a verizon phone. It's a Samsung Galaxy Note 3, I got it from a friend but everything works I have 4G LTE speed it says. The problem is I can't send or recieve pictures. When I recieve a picture, it says message expires October 26 and the time. And it also say download, I click it and it doesn't download. It takes forever. When I send a picture it says it's pending but it never sends. I have tried changing and alternating my APN settings but it is not working. I have used 5 other messaging apps and it is still doing the same thing. The same with group messages, I can't participate in those. Is it because the person I'm sending it to is an IPhone user. Or something else. Please Help!
    10-23-2016 08:19 AM
  2. earthman007's Avatar
    Have you tried sending it to yourself? Or to other types of handset?

    Which version of Windows operating system are you running?
    10-23-2016 02:09 PM
  3. mary beth hale's Avatar
    I'm pretty sure Family Mobile is for GSM phones. If I understand correctly, you say you are using a Samsung Galaxy Verizon phone. Verizon mms is usually locked down. I think you're out of luck if what I've read is true
    10-23-2016 08:39 PM
  4. mary beth hale's Avatar
    You may want to post over at Android Central if you're using a Samsung Note. They may be more familiar with the issue
    10-23-2016 08:41 PM

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