B2X no service for my lumia 640

[arjan wolthuis]

Hi

I've been trying for the past 3 weeks to send my phone in for repair. Since microsoft has B2X to do the service. ok. But................

it's the worst support ever. I got the wrong shipping label and their support employees don't have any knowleagde of my problem. One support chat says something different than the other.. and that's half the story. (I don't feel like typing the rest because it pisses me off so much)

Meanwhile microsoft sticks it head into the sand telling me to complain to B2X. but B2X has also not helped my with my complains. So no support from both companies.

Anybody got similair stories with B2X? And should i take legal steps against B2X? I am afraid if this goes on my phone doesn't have warranty anymore.

 

[LightenSkies]

If your phone has no warranty then they can't help you on fixing any problem with your phone. You will need a third party to fix your phone.

 

[mikepalma]

Not worth it for 640. Buy a new 640XL for $79 at dailysteals and move on

 

[arjan wolthuis]

If your phone has no warranty then they can't help you on fixing any problem with your phone. You will need a third party to fix your phone.

It's still under warranty. but look it up on the internet. Many people complain about B2X service

 

[LightenSkies]

Well. I hope to never have to chat to them to have my phone sent out for any repairs. Since I take care of my phone and have it in a case. I expect no damage to it.

 

[arjan wolthuis]

Well. I hope to never have to chat to them to have my phone sent out for any repairs. Since I take care of my phone and have it in a case. I expect no damage to it.

Same goes for me. But this problem was hardware failure. My headphone jack stopped functioning correctly. After a month I paid for the repair but not with B2X .