1. Windows Central Question's Avatar
    Screen suddenly froze while on face book. Got a Window's alert. Called the number. They took control. Fixed whatever it was that was a problem. Then did a shut down. Was told to wait at least 20 minutes before restarting. Waited 40. Worked fine except there was no sound. Then a little later I noticed no screen saver come up. Just stayed on the same page even after hours of leaving it alone. Please, can these things be returned?
    12-10-2016 01:19 AM
  2. shmsnh's Avatar
    Got a Window's alert. Called the number. They took control.
    Can you elaborate? Unless you are in a work environment, I have never heard of this.
    12-10-2016 05:12 AM
  3. holdum333's Avatar
    Hi There! You have just been hit with a ransomware. Never ever call those numbers. Your only solution is a refresh-reset or a clean install. I personally would do the clean install. I have seen your issue twice in my retirement village where I help seniors with their PCs and printers for free. This problem is coming from Facebook
    If you need more help ,please join the forum.
    12-10-2016 09:01 AM

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