1. Windows Central Question's Avatar
    Actually, the problem occurred for both Edge and Whatsapp. The apps crashed upon launch (Edge showing the launch screen for around half a second before crashing). The apps were working fine before updating. Reinstalling Whatsapp solved the issue, but I could not reinstall Edge due to OS restriction.

    I tried a soft reset but the issue persists. I haven't tried hard resetting yet and I do not wish to do this other than as a last resort. Any ideas what to do?
    12-17-2016 10:52 PM
  2. holdum333's Avatar
    Hi Welcome to Windows Central! What device are you talking about? If you need more help, please join the forum. We have all the answers here on WC!
    12-17-2016 11:00 PM
  3. tbleong's Avatar
    Sorry, I thought I was logged on to my account when I posted this. I am using a Lumia 640 XL.
    12-18-2016 12:18 AM
  4. holdum333's Avatar
    Hi I don't know Phones! I'm sure you will get a answer soon!
    12-18-2016 12:23 AM
  5. Svetoslav Marinov's Avatar
    I have the same problem on Lumia 640.

    I already tried soft and hard restart. Other apps could be re-installed which is painfull enough because need to reset everything. Done that yesterday for my mountain navigation whit all maps that need to sinc and it take me an hour. Any ideas what to do with Edge?
    Last edited by Svetoslav Marinov; 12-20-2016 at 12:42 PM.
    12-19-2016 04:39 PM

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