1. Windows Central Question's Avatar
    So I just got my Surface Pro 2 today. 8gb ram, 256GB ssd.
    Before I bought it it was factory reset, so I set it up, and it booted into Windows 8.1 fine.
    First thing I did was upgrade to Windows 10. It downloaded everything fine, got to 24% completed update, then flashed to the Surface logo and stayed there.
    I thought that might be part of the upgrade process, so I left it for about two hours.
    After that tried resetting it and such, but it just hangs on the Surface screen.

    I was able to reset it back to factory settings.
    Any idea why using the Upgrade for assistive technologies keeps failing?

    I have a W10 USB boot drive. If I try to do a clean instal of W10, will I need an activation key?

    Thanks for any help.
    02-04-2017 02:47 AM
  2. MrElectrifyer's Avatar
    What exactly do you mean by "Upgrade for assistive technologies"? Please elaborate.

    Did you attempt the upgrade via the Media Creation tool? If not, I suggest you download the Media Creation tool here ( Direct Link to Media Creation Tool ) and use it to create a bootable drive for the full version of Windows 10 (not the home basic). If you get into a situation where the setup gets stuck at checking for updates, following Arli Love's answer here ( Windows 10 Setup stuck at checking updates - Microsoft Community ) to get it to move past that non-stop update check.

    I ran into the latter situation too just recently when I was doing a fresh restore of my Surface Pro 2. Used the Microsoft Fix It tool to bypass those non-stop check for updates and got Windows 10 freshly installed on my Surface Pro 2.
    02-06-2017 01:03 AM

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