1. Ejay Lozano's Avatar
    I just noticed today. That my image search through Cortana is acting up on my Lumia L950. Here's what's going on. I search for an image through Cortana, I tap the image tab. Once I find the image I want to see the app crashes. Anyone else experiencing this same behavior on Windows Mobile devices running W10?
    02-16-2017 09:07 PM
  2. eastlawyers1's Avatar
    Reinstalling it again? I don't know much about windowsphone,but it was caused maybe by the compatibility, Has it happened like this before? And sometimes u turn off/on the phone, it can be running.
    02-16-2017 11:56 PM
  3. Ejay Lozano's Avatar
    Cortana cannot be deleted and reinstalled. I tried clearing my browser cookies and clearing the history.
    02-17-2017 01:18 AM
  4. Ejay Lozano's Avatar
    It started working again. I think clearing the browser/cookies and history, fixed it..
    02-17-2017 03:29 PM
  5. jeffchapik's Avatar
    My L640 was doing the exact same thing yesterday. I tried clearing browser cache too, but no luck. I got frustrated and updated to 15031 and it worked again. But maybe that was just coincidence if yours started working again too.

    I know part of Cortana's functionality is server based, so maybe the problem was on their end all along.
    02-17-2017 04:05 PM
  6. Ejay Lozano's Avatar
    What was weird was the same thing was happening on my L920. Once it worked on my L950, it started working again on both devices.
    02-18-2017 05:57 AM

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