1. Aitchie's Avatar
    I have been given a used Sony Xperia Z3 Compact Tablet in almost new condition.

    I want to transfer my contacts and other info from my Microdoft Lumia 640 phone, using Xperia Transfer Mobile.

    I've loaded this app on both devices successfully, however when I try to upload the data to the cloud from my Lumia 640, the following happens.

    Sign In to Google account: ~ Successful
    Xperia Transfer Mobile would like to:
    "Know your age range and language" and "View your basic profile info": ~ Allow
    My phone then goes through 3 processes: Connecting; Preparing; Select Content.

    The program then terminates and takes me back to the Lumia Home Screen.

    I've tried this a number of times with the same result.

    The following data refers to my phone

    Model: RM-1075 Microsoft Lumia 640 LTE Dual SIM
    Software: Windows Phone 8.1 Update 2
    OS Version: 8.10.15148.160
    Firmware Version Number: 02177.00000.15184.36003
    Hardware Revision Number: 2.1.9.2
    Radio Software Version: 401c3.00009.0001
    Chip SOC Version: 8926

    Please can you suggest a solution to this problem.

    Thankyou.

    Regards

    Aitchie
    08-04-2017 01:29 PM

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