Netflix 4.0 and the Q8156 Error Code
Using an AT&T L830 (which I love, btw) and downloaded the 4.0 update for Netflix (build 4.0.0.13 to be exact). Not using PfD.
Ever since the update I can sign in and view the menus, but I cannot play content. When I hit play, I get a screen about a DRM issues with error code Q8156-887A0004. Apparently Others have had this issue as well. It was mentioned several times in the comment section on WC's article on the Netflix 4.0 update, and there is one post about it on Reddit in which the user posted transcript of his chat with Netflix (short version from Netflix rep: it's broken/we're working on it/sorry.)
I have tried removing the SD card and doing a soft reset and I still get the same error. So I guess it's time to post it here. Any thoughts/suggestions/gripes/new info? (Other than: "This sucks, I'm buying an Android!")
Update:
Below is a transcript of my own Netflix support chat.(tl:dr=same result)
Netflix ***
Hi! This is ***. With whom do I have the pleasure of chatting?
You
Hello. I'm using Netflix 4.0 app on a Lumia 830 and I'm getting the Q8156-887A004 error code.
Netflix ***
Hey there! That's not good at all. Thanks for reaching out and I will definitely check to see what's happening and what needs to be done to have things fixed.
Netflix ***
Just a couple of questions. OK?
You
Sure.
Netflix ***
Do you get the error code immediately upon app launch or when you go to play a title?
You
When I play a title.
Netflix ***
Got that...does it happen with all titles or just one?
You
All. (I've tried four or five.)
Netflix ***
OK...thanks much. I did some checks and it is that our research team have been made aware that some of our customers using the Windows 8 app are getting the error code you mentioned. We do have some steps here that has resolved the issue for some of our customers and I would like you to give them a try as well...ready?
You
Sure.
Netflix ***
Great! Here goes...Hold the Power button and the Volume down button until the "Slide down to power off" prompt comes up..... Slide down to power off.... Hold Power button to power phone back on..... Try Netflix again and report in tracker below if this resolved the problem.
Netflix ***
Let me know how it goes...I'll be right here.
You
Same result.
Netflix ***
Oh no! That's no good. I'll just need some additional info from you so that I can send your info over to our research team so that they can know the steps didn't resolve the issue for you. OK?
You
OK.
Netflix ***
Can you provide the following info please? Your mobile carrier(eg AT&T, Verizon), the Netflix app version and the Windows OS version.
You
AT&T, Netflix build 4.0.0.13, Windows Phone version 8.10.14176.243
Netflix ***
Thanks much...one more thing...can you check on the firmware version please?
You
02040.00012.14404.07019
Netflix ***
Got you...did this issue start happening before or after you did an update?
You
Just after.
You
Have had it ever since the update.
Netflix ***
Thanks much...Does the "Settings" page say "Lumia Cyan" anywhere (close to the top of the page, and in blue color)
You
Per the "Extras + info" section, I'm using Lumia Denim.
Netflix ***
Thanks much...just to confirm, there is nothing about Cyan...is that correct?
You
No. Lumia 830s come with Denim out of the box.
Netflix ***
You have been very help. Thank you so much for the info. I have forwarded the info over to the relevant department. It will assist our research team greatly. I must also apologize for any inconvenience this issue has caused and I can definitely say that it is actively being worked. At this time, I'm not seeing an ETA but I do ask though that you try streaming again later. OK?
You
Sure. Thanks for your help. They new app looks nice, btw.
Using an AT&T L830 (which I love, btw) and downloaded the 4.0 update for Netflix (build 4.0.0.13 to be exact). Not using PfD.
Ever since the update I can sign in and view the menus, but I cannot play content. When I hit play, I get a screen about a DRM issues with error code Q8156-887A0004. Apparently Others have had this issue as well. It was mentioned several times in the comment section on WC's article on the Netflix 4.0 update, and there is one post about it on Reddit in which the user posted transcript of his chat with Netflix (short version from Netflix rep: it's broken/we're working on it/sorry.)
I have tried removing the SD card and doing a soft reset and I still get the same error. So I guess it's time to post it here. Any thoughts/suggestions/gripes/new info? (Other than: "This sucks, I'm buying an Android!")
Update:
Below is a transcript of my own Netflix support chat.(tl:dr=same result)
Netflix ***
Hi! This is ***. With whom do I have the pleasure of chatting?
You
Hello. I'm using Netflix 4.0 app on a Lumia 830 and I'm getting the Q8156-887A004 error code.
Netflix ***
Hey there! That's not good at all. Thanks for reaching out and I will definitely check to see what's happening and what needs to be done to have things fixed.
Netflix ***
Just a couple of questions. OK?
You
Sure.
Netflix ***
Do you get the error code immediately upon app launch or when you go to play a title?
You
When I play a title.
Netflix ***
Got that...does it happen with all titles or just one?
You
All. (I've tried four or five.)
Netflix ***
OK...thanks much. I did some checks and it is that our research team have been made aware that some of our customers using the Windows 8 app are getting the error code you mentioned. We do have some steps here that has resolved the issue for some of our customers and I would like you to give them a try as well...ready?
You
Sure.
Netflix ***
Great! Here goes...Hold the Power button and the Volume down button until the "Slide down to power off" prompt comes up..... Slide down to power off.... Hold Power button to power phone back on..... Try Netflix again and report in tracker below if this resolved the problem.
Netflix ***
Let me know how it goes...I'll be right here.
You
Same result.
Netflix ***
Oh no! That's no good. I'll just need some additional info from you so that I can send your info over to our research team so that they can know the steps didn't resolve the issue for you. OK?
You
OK.
Netflix ***
Can you provide the following info please? Your mobile carrier(eg AT&T, Verizon), the Netflix app version and the Windows OS version.
You
AT&T, Netflix build 4.0.0.13, Windows Phone version 8.10.14176.243
Netflix ***
Thanks much...one more thing...can you check on the firmware version please?
You
02040.00012.14404.07019
Netflix ***
Got you...did this issue start happening before or after you did an update?
You
Just after.
You
Have had it ever since the update.
Netflix ***
Thanks much...Does the "Settings" page say "Lumia Cyan" anywhere (close to the top of the page, and in blue color)
You
Per the "Extras + info" section, I'm using Lumia Denim.
Netflix ***
Thanks much...just to confirm, there is nothing about Cyan...is that correct?
You
No. Lumia 830s come with Denim out of the box.
Netflix ***
You have been very help. Thank you so much for the info. I have forwarded the info over to the relevant department. It will assist our research team greatly. I must also apologize for any inconvenience this issue has caused and I can definitely say that it is actively being worked. At this time, I'm not seeing an ETA but I do ask though that you try streaming again later. OK?
You
Sure. Thanks for your help. They new app looks nice, btw.
Last edited: