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  1. Windows Central Question's Avatar

    Skype stopped working on WP 8.1 So i tried to update it to WM 10 using Update Advisor app. I took a long time, finally was installed, but I still wasn't able to install Skype.

    I checked for updates and tried to install them, but this broke the phone :( There were only gears and sad face ":-("

    I was able to fix that using Windows Device Recovery Tool, all data from the phone was erased and it was back to 8.1.

    How can I safely update it and install Skype?
    08-23-2017 06:00 AM
  2. TechFreak1's Avatar
    First of all which phone are you trying to install the WM10 on?

    As the method of getting WM10 onto the phone will differ from a certain range of phones, as for instance x20 phones did not go beyond the Threshold 2 update.

    Most phones did not get the WM10 creators update only a handful of phones.

    This handy diagram form best explains the upgrade path (albeit it is an old image from last year).



    Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Last edited by TechFreak1; 08-23-2017 at 11:23 AM.
    08-23-2017 11:02 AM

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