1. Windows Central Question's Avatar

    Skype stopped working on WP 8.1 So i tried to update it to WM 10 using Update Advisor app. I took a long time, finally was installed, but I still wasn't able to install Skype.

    I checked for updates and tried to install them, but this broke the phone :( There were only gears and sad face ":-("

    I was able to fix that using Windows Device Recovery Tool, all data from the phone was erased and it was back to 8.1.

    How can I safely update it and install Skype?
    08-23-2017 06:00 AM
  2. TechFreak1's Avatar
    First of all which phone are you trying to install the WM10 on?

    As the method of getting WM10 onto the phone will differ from a certain range of phones, as for instance x20 phones did not go beyond the Threshold 2 update.

    Most phones did not get the WM10 creators update only a handful of phones.


    This handy diagram form allaboutwindowsphone.com best explains the upgrade path (albeit it is an old image from last year).

    Source: AllAboutWindowsphone.com


    Please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Last edited by TechFreak1; 08-23-2017 at 11:23 AM.
    08-23-2017 11:02 AM

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