1. Harrymetsally's Avatar
    As per title. My desk top is only 15 months old and was working perfectly until this dam update. I restarted pc and was met with blue screen asking for keyboard layout. Have to choose country then get choose an option which is troubleshoot or turn off pc. Tried start up repair...no good...tried go back to previous version....no good. Tried setting pc back to factory settings. It goes through the programme then just restarts to same BSOD...... I am a home user who shelled out £400 quid for a processor not much over a year ago and now have a useless pc. Thanks Microsoft. Can anyone help me please? Or does anyone know how i can get personal help from microsoft? Thanks
    Last edited by Harrymetsally; 12-28-2017 at 09:37 AM. Reason: ?
    12-28-2017 09:27 AM
  2. TechFreak1's Avatar
    As per title. My desk top is only 15 months old and was working perfectly until this dam update. I restarted pc and was met with blue screen asking for keyboard layout. Have to choose country then get choose an option which is troubleshoot or turn off pc. Tried start up repair...no good...tried go back to previous version....no good. Tried setting pc back to factory settings. It goes through the programme then just restarts to same BSOD...... I am a home user who shelled out £400 quid for a processor not much over a year ago and now have a useless pc. Thanks Microsoft. Can anyone help me please? Or does anyone know how i can get personal help from microsoft? Thanks
    You can contact Microsoft support here, enter a brief description of your issue and then click next - then choose windows and then you will get a list options: support.microsoft.com/en-gb/contactus/

    Or you could contact the retailler where you brought the PC from however they most likely will charge for data recovery.

    The best solution would be to get a external enclosure, plug your hard drive into it and back up your data on another PC / Laptop and if your hard drive is not partioned, I recommend you do so.

    However if you do not have sufficient space anywhere else and your hard drive is not partitioned and you are using mechanical drive, I would recommend downloading Ultimate Disk Defragmentor by DiskTrix and move all files to the outer ring of the drive. Then compress the single partition and create your additional partitions.

    You can use the partition software from EASEUS, it's free for home use.

    As the only error proof work around is a reinstall.
    You could create a WINPE boot device and try to force a roll back, through system restore but I found that to be hit and miss with W10.

    docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/winpe-create-usb-bootable-drive

    Also you may find this helpful:

    docs.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors#quick-fixes


    12-29-2017 08:46 PM
  3. Elky64's Avatar
    As per title. My desk top is only 15 months old and was working perfectly until this dam update. I restarted pc and was met with blue screen asking for keyboard layout. Have to choose country then get choose an option which is troubleshoot or turn off pc. Tried start up repair...no good...tried go back to previous version....no good. Tried setting pc back to factory settings. It goes through the programme then just restarts to same BSOD...... I am a home user who shelled out £400 quid for a processor not much over a year ago and now have a useless pc. Thanks Microsoft. Can anyone help me please? Or does anyone know how i can get personal help from microsoft? Thanks
    Yup had this happen on more than one occasion. For whatever reason luck was on my side on a couple of computers and was able to revert back to previous version, took some doing to get things going. Wasn't so lucky on third as was forced to fresh install OS, it was either that or spend who knows how long trying to diagnose and wasn't into it as "been there done that" too many times already w/W10.
    12-29-2017 09:37 PM
  4. Harrymetsally's Avatar
    Thank you very much for your replies. Hopefully the replies will help others. I thought the first reply, particularly the first part was a bit too hi tech for me. I possibly could have worked hrough it and tried but i doubt i would have understood it and i got so fed up i did a clean install of win 10 from a usb thumb drive. All seems to be working fine.
    One thing i would like to add is the updated win 10 doesn't contain hardly anything i need and the only reason i eventually did it (kept putting it off from the annoying pop up) was because it says your computer may not be stable/ safe if you don't or words to that effect. Never had problems like this in the past with windows but i only see the likelyhood of these huge creator updates are going to cause loads of problems in the future so as soon as i can afford it i will get a mac and say good riddance to Microsoft. Just going by the huge numbers of people having same problem after update microsoft should not roll these out unless they are going to put all these problems right for people. I have read where their advanced help has not been able to sort it amd ended up saying you will have to take it to an expert to try and fix. Many thanks again though for your time and expertise in helping. I did perform the steps that are given to fx this problem but my repair screen didnt have an option for safe mode nor a restart option just shutdown. I did perform Command Prompt (Admin).
    Type: dism /online /cleanup-image /restorehealth and hit Enter didnt work obviously nor any other commands . Nor any of the other common fix. I could run diognostic tools through hp program and it found everything to be ok. Now i have done a clean install all the hp programmes that came with pc are missing, again obvious but very annoying. I also didnt make new drives myself i just let the install do it for me where i suppose it would have been better to make mor myself?
    As you can see i am not tech minded but trying to learn. Making a winpe boot device sounds like a good plan now and lots more reading too however it alll seems to hi tech for me.
    Last edited by Harrymetsally; 12-30-2017 at 08:49 AM.
    12-30-2017 07:58 AM

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