1. Windows Central Question's Avatar
    Forgot password but wanted a hard reset anyway as its off a friend.. Power button i dont think is broke it lets me lock and to unlock is a little dodgy..i cant turn it off using this button nor can i use volume buttons? Using hard reset sequence all i can see is black screen and a little red dot..im holding it that long have to let go after minutes of it doing nothing..help!
    11-20-2018 02:54 PM
  2. TechFreak1's Avatar
    You will need to use the Windows Device Recovery Tool.

    See link below:

    support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    aximtreo likes this.
    11-20-2018 08:15 PM
  3. nate0's Avatar
    You really should see about getting the button fixed if possible but what about from the Settings?

    In WP8 Settings-->About tap the reset your phone button
    In W10M Settings-->System-->About tap the Reset your phone button
    aximtreo likes this.
    11-22-2018 09:15 AM

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