Great device but disappointed with Dell service
- Well I had ordered a DVP from amazon and as usual amazon ships on time and quickly. Well from there things just went south.
I get the DVP in today while I was at work and since my wife knows I love to open my toys she left it sitting on my desk for me. Now this is the one listed as being "unlocked" well it is not unlocked, it is t-mobile unlocked. Now sure what that means, other than it is not really unlocked. Then the Dell support guy tells me that I cannot get support since the service code is registered with another company and that I would have to contact that company to get them to call Dell to get it moved to my name.
Then I would have to contact t-mobile to get the device unlocked and not just t-mobile unlocked.
Well with the very short time I had with the device I am really disappointed that I was not able to use this device it really is a great looking device and felt good in my hand.
Though if anyone has any ideas on how to get this unlocked let me know soon as I will be returning this to amazon in a day or two.02-28-2012 04:47 AMLike 0 - Well I called amazon and talked with them about this and they will send me the shipping labels so I can send this unit back and they will give me a full refund.02-28-2012 04:57 AMLike 0
- yeah, I had the same problem after ordering from Amazon. Mine was supposed to be unlocked as well, but it's locked to T-Mobile. Dell was no help, and gave me the same line about the device being registered to a different name...blah blah blah. I asked what that meant and the lady never really told me. She just hem-hawed around until I became frustrated enough to hang up on her.
Either way, I'm on T-Mobile prepaid with this phone, and can't get T-Mobile to unlock it until I've been using their prepaid service for more than 60 days.
This is really frustrating. I own the device. I should be able to unlock it anytime I wish.02-28-2012 10:37 AMLike 0 - yeah, I had the same problem after ordering from Amazon. Mine was supposed to be unlocked as well, but it's locked to T-Mobile. Dell was no help, and gave me the same line about the device being registered to a different name...blah blah blah. I asked what that meant and the lady never really told me. She just hem-hawed around until I became frustrated enough to hang up on her.
Either way, I'm on T-Mobile prepaid with this phone, and can't get T-Mobile to unlock it until I've been using their prepaid service for more than 60 days.
This is really frustrating. I own the device. I should be able to unlock it anytime I wish.
What does it cost to get an unlock code if you went to one of those unlock code website? Cheaper than a month of TMobile?02-28-2012 05:19 PMLike 0 - Well this afternoon before I left for work I called Dell back and it appears the phone I bought even though the box says it is unlocked is not one that has a factory unlock on it. I then said ok, but since I paid full retail price is there a way I can get this unlocked. He said he would have to do a conference call with a rep from t-mobile to get their ok to unlock the phone.
Since I am the type of person that does not like something to get the best of me, I am looking for ways to get this phone unlocked. I will update this when I do get it unlocked and how I got it unlocked.02-28-2012 05:26 PMLike 0 - Well I did get it unlocked, but I had to go on enay and pay $16.99 the down side is this phone even though the box says it operates on the same bands that at&t uses I can only connect to Edge. So looks like I will be willing to sell this on ebay.02-28-2012 05:53 PMLike 0
- You going to give on this phone? There absolutely no way to change the bands for AT&T to make it 3G?
Last edited by neftv; 02-28-2012 at 08:48 PM.
02-28-2012 08:25 PMLike 0 - Well if the information was correct on the box this phone should have been unlocked and with the bands that t-mobile and at&t uses but it was not unlocked and after I did get it unlocked it only went to "3" for a second and then stayed on "E" no matter what I did and I checked with several people in my office that have at&t 3g smart phones and they were getting 3-5 bars on 3g.
So I think the rest of the info on the box is not correct and that this was ment to be a t-mobile locked phone. That is only Dell's fault that they were passing off locked devices as unlocked devices.
I spoke with amazon today and they are willing to do a full refund on the phone and they will pay for shipping, so I will just sent it back to them for a refund.02-28-2012 09:58 PMLike 0 - I did find some information on the dell support forums the listing I saw on amazon did not list this info so I was pretty much flying blind, but the fact that it was supposed to be unlock and it wasn't is enough for me to get a refund. Now the box does clearly indicate the bands for the t-mobile 3g.
Requirements to connect to the 3G networks
"TMOBILE" UMTS - 2100/1700/900
"ATT" UMTS - 2100/1900/850
UMTS = 3G02-28-2012 10:21 PMLike 0 - I did find some information on the dell support forums the listing I saw on amazon did not list this info so I was pretty much flying blind, but the fact that it was supposed to be unlock and it wasn't is enough for me to get a refund. Now the box does clearly indicate the bands for the t-mobile 3g.
Requirements to connect to the 3G networks
"TMOBILE" UMTS - 2100/1700/900
"ATT" UMTS - 2100/1900/850
UMTS = 3G02-28-2012 10:54 PMLike 0 - yeah I love the phone but I am stuck in a contract with at&t and I wont be out until 03/28/2013 so it would cost too much right now to get out of it.
Well the good news is that since the buyout of t-mobile did not go through they are going to use that $4b to start a roll out of their own LTE network.02-28-2012 11:00 PMLike 0 - I got my phone from Newegg for $219. Apparently I was the last one. I noticed in the description that mine has no warrenty but they contracted some company to give a 90 warrenty. I did get the extra year for $19.. So I wonder if I made on ok or not with this. The date on the box of my phone is 8/23/2011.02-28-2012 11:18 PMLike 0
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Great device but disappointed with Dell service
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