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  1. Gameloft_Ryan's Avatar
    Hey all - So I've heard back on a couple things that have been asked about in this thread:

    -512MB device support will be added with an update, ideally coming by the end of the month. I haven't received a firm date at the moment but everyone seems optimistic about this.
    -For anyone experience graphical issues we aren't sure what's causing them at this moment. I've heard from the Dev team to check and make sure that all of your devices are running the latest drivers, software updates, etc..
    -Also, the Windows team is constantly monitoring the Windows Phone/Windows 8 Store for reviews on our games. Along with letting me know here, definitely leave a review with any issues you encounter on the store because it'll be read directly by the Dev team. That's their primary source of feedback unless they hear differently from me.

    If anyone who has been having graphical issues is all up to date with everything, let me know. We will have to continue to look in to it at that point and see what else there is we can do.
    Francisco Pires and jmerrey like this.
    12-05-2013 01:36 PM
  2. tooly26's Avatar
    Hi gameloft_ryan,
    Nice to see a gameloft supporter is here!
    I would know why many games from gameloft have frame rate drops.(dh4,real football,batman,six guns) I know the gpus like adreno 225 or 320 are not the newest, but on my android devices with even older gpus (adreno220) there are no drops.
    If the graphic details are the problem, I would choose performance and no frame rate drops like high graphic details.
    Thanks :)

    Sent from my GT-I8750 using Tapatalk
    12-05-2013 02:00 PM
  3. Gameloft_Ryan's Avatar
    Hi gameloft_ryan,
    Nice to see a gameloft supporter is here!
    I would know why many games from gameloft have frame rate drops.(dh4,real football,batman,six guns) I know the gpus like adreno 225 or 320 are not the newest, but on my android devices with even older gpus (adreno220) there are no drops.
    If the graphic details are the problem, I would choose performance and no frame rate drops like high graphic details.
    Thanks :)
    Sent from my GT-I8750 using Tapatalk
    Honestly, that's a technical question that is way above what I do as the Community Manager. I can say that I am monitoring the feedback you all are posting here or messaging me about and making sure that the appropriate people are hearing about it. I know that we are definitely trying to bring the best gaming experience possible to the Windows platform. Thankfully, I believe most of these issues are able to be addressed through game updates so that's why it's good to hear from you all (:
    12-05-2013 02:27 PM
  4. DennisvdG's Avatar
    Hey Ryan I was wondering why are the cut scenes in such a low quality? Is it the same as on other platforms?
    12-05-2013 03:39 PM
  5. jmerrey's Avatar
    Hi Ryan
    I'm the one who posted the screenshots from the Nokia 2520 tablet. I checked my drivers, and everything is up to date.
    12-05-2013 04:05 PM
  6. Gameloft_Ryan's Avatar
    Hey Ryan I was wondering why are the cut scenes in such a low quality? Is it the same as on other platforms?
    What exactly do you mean when you say low quality? I haven't had a chance to compare iOS/Android to Windows yet. I'll probably make an effort to check them out later today or tomorrow when I stream DH4 on the Surface.

    Hi Ryan
    I'm the one who posted the screenshots from the Nokia 2520 tablet. I checked my drivers, and everything is up to date.
    Hmm...well that's interesting! I'll get back to the team and let them know what's going on.
    12-05-2013 04:55 PM
  7. Mohamed Ashid's Avatar
    Ryan,
    Is Asphalt 8 becoming free ?
    12-05-2013 07:23 PM
  8. Gameloft_Ryan's Avatar
    Ryan,
    Is Asphalt 8 becoming free ?
    I haven't talked to the A8 team about that currently. I usually wait to hear about game changes like that from them first. Once I get info on it, I'd be happy to share it.
    12-05-2013 07:31 PM
  9. Mohamed Ashid's Avatar
    Thanks
    12-05-2013 07:51 PM
  10. freakf43's Avatar
    Hi Ryan
    I'm a casual gamer, and I will be getting the htc 8x windows phone in a couple of weeks, so I wanted to know: Do gameloft games support the 16:9 aspect ratio of the screen in the 8x? I saw a friend of mine playing with it, and noticed some black bars on the top and bottom of the screen, and I would like to know if this will happen to me with games like Dungeon Hunter 4 or Asphalt 8. Thanks
    12-05-2013 07:56 PM
  11. Ze Snake's Avatar
    Thanks for responding to our questions

    I'm not sure what the issue is with game speed, but it is running at about 15fps on my Asus transformer book t100. As much as i'd love to play the game it really is too choppy to enjoy. I am on the latest drivers too. Hopefully its just a CPU/GPU issue that can be fixed with a patch!

    Thanks,
    12-06-2013 12:30 AM
  12. Gameloft_Ryan's Avatar
    Hi Ryan
    I'm a casual gamer, and I will be getting the htc 8x windows phone in a couple of weeks, so I wanted to know: Do gameloft games support the 16:9 aspect ratio of the screen in the 8x? I saw a friend of mine playing with it, and noticed some black bars on the top and bottom of the screen, and I would like to know if this will happen to me with games like Dungeon Hunter 4 or Asphalt 8. Thanks
    We do support the HTC 8x but I'm not sure on what the aspect ratio is for the games. I've asked and am waiting to hear back but did get confirmation the games are supported on it.

    Thanks for responding to our questions

    I'm not sure what the issue is with game speed, but it is running at about 15fps on my Asus transformer book t100. As much as i'd love to play the game it really is too choppy to enjoy. I am on the latest drivers too. Hopefully its just a CPU/GPU issue that can be fixed with a patch!

    Thanks,
    No problem! I hope that the issues can be fixed as well. When I was playing on the Surface today in the office for our stream I didn't notice any standout issues so I'm thinking it's something we can address in an update. Just to reiterate it though, make sure you are posting on the Windows Store so that the Dev team can also see the feedback there. The more places the problems are voiced the better in a way.
    12-06-2013 06:06 PM
  13. Mohamed Ashid's Avatar
    Ryan,
    Have you recieved any date as to which 512 mb ram support will be added?
    12-08-2013 01:04 AM
  14. Ashish Kakade05's Avatar
    ryan when amazing sipderman and batman the dark knight rises is gonna be available for 512mb devices??? cause in android it is available for 512 mb devices...eagerly waiting for response.....
    12-08-2013 01:42 AM
  15. J2theL101's Avatar
    I haven't talked to the A8 team about that currently. I usually wait to hear about game changes like that from them first. Once I get info on it, I'd be happy to share it.
    While you do that, could you update us on your releases of Despicable Me: Minion Rush and Total Conquest? I really hope that before the New Year we can finally see these games on our WP store. Thanks for your help so far!
    12-08-2013 11:17 AM
  16. Gameloft_Ryan's Avatar
    Ryan,
    Have you recieved any date as to which 512 mb ram support will be added?
    I thought I mentioned it earlier in the post but I'm happy to answer again (: DH4 should be getting 512MB device support by the end of the month. I haven't heard anything about a delay for the update but I'll keep you all in the loop should anything change.

    ryan when amazing sipderman and batman the dark knight rises is gonna be available for 512mb devices??? cause in android it is available for 512 mb devices...eagerly waiting for response.....
    I haven't heard anything about these games getting 512MB support. I think the reason Android devices are able to are due to difference with the operating system and how it handles the games. Not 100% sure though.
    EDIT: I just heard back and currently, due to the requirements of these games, TDKR and Amazing Spiderman won't be getting 512MB support.

    While you do that, could you update us on your releases of Despicable Me: Minion Rush and Total Conquest? I really hope that before the New Year we can finally see these games on our WP store. Thanks for your help so far!
    I don't have any information on Total Conquest right now and I don't think we (or I) announced a specific time frame for that game. However, I checked on Minion Rush earlier and once it clears one last thing it should be coming [B]REALLY/B] soon. Still can't give an exact date since things are still kind of up in the air, but when I say soon I mean it.
    Last edited by Gameloft_Ryan; 12-09-2013 at 06:02 PM. Reason: Got some answers!
    12-09-2013 04:20 PM
  17. Dadstar0410's Avatar
    Ryan, how did you get into computer programming, specifically for mobile platforms? I was thinking about taking it up as a hobby. Not necessarily as a job, but as a fun little thing to do in my spare time. I'm only 17, but I figured you started at a young age too haha
    12-09-2013 07:30 PM
  18. Gameloft_Ryan's Avatar
    Ryan, how did you get into computer programming, specifically for mobile platforms? I was thinking about taking it up as a hobby. Not necessarily as a job, but as a fun little thing to do in my spare time. I'm only 17, but I figured you started at a young age too haha
    I actually don't have any programming experience, I went to college for Marketing and Communications and that's what my degree is in. I really enjoy gaming, social media and talking with players so that's how I ended up as the Community Manager for Gameloft. I definitely think starting young with something like programming, especially in the mobile arena, is worthwhile though!
    12-09-2013 07:45 PM
  19. Dadstar0410's Avatar
    I actually don't have any programming experience, I went to college for Marketing and Communications and that's what my degree is in. I really enjoy gaming, social media and talking with players so that's how I ended up as the Community Manager for Gameloft. I definitely think starting young with something like programming, especially in the mobile arena, is worthwhile though!
    How do you recommend I start? I'm currently taking an intro comp sci class dealing with Visual BASIC and am wondering what the next step is.
    12-09-2013 08:12 PM
  20. Diavke's Avatar
    How much space does this game take? I could delete some games to free up some memory, but I would like to know if that's enough.
    12-10-2013 12:29 PM
  21. Gameloft_Ryan's Avatar
    How do you recommend I start? I'm currently taking an intro comp sci class dealing with Visual BASIC and am wondering what the next step is.
    I think that's a good place to start and then maybe explore some of the different mobile gaming coding options, like Unity.

    How much space does this game take? I could delete some games to free up some memory, but I would like to know if that's enough.
    On my device I have it showing up as 1.8gigs when it's all said and done.
    12-10-2013 01:38 PM
  22. Cole831's Avatar
    Ryan,Minion Rush?
    Dadstar0410 likes this.
    12-10-2013 02:20 PM
  23. jmerrey's Avatar
    Any word on the strange graphics problems on the Lumia 2520 tablet?
    GrayW0lf likes this.
    12-10-2013 02:32 PM
  24. Gameloft_Ryan's Avatar
    Ryan,Minion Rush?
    It's out for Windows Phone right now and still coming soon for Windows 8. Very soon.

    Any word on the strange graphics problems on the Lumia 2520 tablet?
    I heard back and it's still something we are investigating. We didn't expect to have any issues with the Lumia devices that you all are reporting on. The Dev team said to let you all know to post about these issues on the Store in reviews because they check them daily for feedback, besides the stuff that I'm providing. This also gives them the exact device you're playing on so they can look into what's causing the issues more specifically. Hopefully if enough people post reviews, they will be able to get something out quickly. I'm still pushing on them for updates but just haven't gotten anything new as of right now.
    12-10-2013 07:15 PM
  25. jmerrey's Avatar
    Thank you. I posted in a review as well.
    GrayW0lf likes this.
    12-10-2013 08:29 PM
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