1. Vittorio Vaselli's Avatar
    Hi, i want to know if is possible to connect to my pc using the phone app "Remote Desktop"...on my lan it works...i use the pc name and can connect to it. But if try from my office(as an example) it give me error:

    We couldn't connect to the remote PC. This might be because of a network problem. If this keeps happening, ask your admin or tech support for help.
    Inquiring minds may find this error code helpful: 0x704

    My provider give me a public IP, from which i could connect to my pc from anywhere but i receive the same error.

    Please help me!
    12-30-2015 08:30 AM
  2. Mikado_Wu's Avatar
    Is the Public IP assigned to your Computer or to the WAN interface of the Router at your home? If it is to the Router, then you need to create a rule directing port 3389 to your PC.

    This is the case most of the time.
    01-06-2016 10:50 AM
  3. Vittorio Vaselli's Avatar
    Yes, the IP is assigned to the Router, how can i create a rule directing port 3389 to my PC?
    01-06-2016 02:16 PM
  4. Ed Boland's Avatar
    Check Free Help Forwarding Ports for instructions on forwarding the correct port for your particular router.
    03-26-2016 12:13 PM

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