1. X0LARIUM's Avatar
    Hey Guys!

    Proud owner of a spanking new HP ELITE X3! More like S#X3! LOL

    However, one small issue is troubling me. The SIM Card tray doesn't go in with the SIM on it.
    I have an old SIM which was roughly cut with a knife years back.

    Can anyone confirm if they had this issue in the past?

    What exactly happens is:

    I pull out the empty tray
    I place my SIM on it
    I slide it back in and the SIM pops up, blocking the tray from going in.
    I even tried putting the same SIM on Slot 2: SAME result.

    Is it my SIM or is the pocket with an issue?

    NOTE: This is a brand new HP ELITE X3 - box opened by me.

    Please advice.
    04-07-2018 11:57 PM
  2. fin11's Avatar
    You should never cut a micro-SIM to try to fit it in a nano SIM tray. I dont have the elitex3 but this is exactly what they did in the phone shop when I bought my 950 XL, and the SIM card got stuck in the tray, luckily I managed to get it out using a pair of tweezers without breaking the SIMtray. The problem is microSIM is 0,76mm thick while nano SIMs are only 0,67mm. You need a new nano SIM from your operator.
    X0LARIUM and BeachBomb like this.
    04-08-2018 01:33 AM
  3. X0LARIUM's Avatar
    You should never cut a micro-SIM to try to fit it in a nano SIM tray. I dont have the elitex3 but this is exactly what they did in the phone shop when I bought my 950 XL, and the SIM card got stuck in the tray, luckily I managed to get it out using a pair of tweezers without breaking the SIMtray. The problem is microSIM is 0,76mm thick while nano SIMs are only 0,67mm. You need a new nano SIM from your operator.

    Would a NANO SIM solve the issue? I am a bit worried honestly.
    nate0 likes this.
    04-08-2018 02:08 AM
  4. T Moore's Avatar
    Has to be a nano SIM. Don't damage the tray trying to use a cut or anything else but a nano
    X0LARIUM, libra89 and BeachBomb like this.
    04-08-2018 09:40 PM
  5. X0LARIUM's Avatar
    SOLVED: Got a new SIM and it went in like a hot knife through butter!

    Thanks guys!
    fin11, libra89 and Rowdy Bedsaul like this.
    04-08-2018 10:34 PM
  6. universalfield's Avatar
    I'm glad it worked out. I want to point out that one should be careful inserting the SIM tray on the X3, as it's a bit finicky, and the SIM can rather easily become misaligned and jam the slide. It takes two hands and patience, sometimes.

    Haven't had mine long, but I always look for that sort of thing.
    fin11, X0LARIUM and BeachBomb like this.
    04-08-2018 10:39 PM
  7. X0LARIUM's Avatar
    Oh and forgot to add..WHAT a GORGEOUS DEVICE!
    nate0 and fin11 like this.
    04-08-2018 11:47 PM
  8. libra89's Avatar
    SOLVED: Got a new SIM and it went in like a hot knife through butter!

    Thanks guys!
    I'm glad to hear that you got it resolved. I hope you continue to enjoy your x3.
    X0LARIUM likes this.
    04-09-2018 09:30 AM
  9. tgp's Avatar
    Has to be a nano SIM. Don't damage the tray trying to use a cut or anything else but a nano
    I use cut SIMs. I have a cutter though, so the shape is good. I have found that the nano SIM cards are thinner than micro SIM cards, so I sand the back of the cut SIM card a bit to make it thinner. I also sand the edges to make them smooth.

    I agree that it is best to use a nano SIM if available. If not, a well cut micro SIM card works fine, usually.
    X0LARIUM likes this.
    04-09-2018 09:40 AM

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