07-21-2013 05:10 PM
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  1. oceancalm's Avatar
    Have been in touch alot recently with Richard Willis - Customer Comms Manager for HTC Europe. Hes going to courier me out a new 8X and take my old one away for diagnostics. They are pretty sure its carrier/software related but havent been able to get enough data from the faulty ones as they are all going back to the carriers and not direct to HTC. Hopefully they can find out whats wrong and sort it out and if i continue to get problems with the replacement then it definitely pins the problem on the carrier.
    If he wants mine I'm on record as offering my handset to htc. Just had them call to tell me they are investigating the reboots, funnily enough again they took no phone details so I think they think software rather than hardware.
    11-21-2012 11:26 AM
  2. martinmc78's Avatar
    If he wants mine I'm on record as offering my handset to htc. Just had them call to tell me they are investigating the reboots, funnily enough again they took no phone details so I think they think software rather than hardware.
    If youve seen my thread on the 8X chocolate teapot you'll see that reboots arent my only issue. Think im getting every problem possible at the moment. new one today has been dropping calls at precisely 26 seconds outgoing calls ok incoming calls just drop at 0:26
    11-21-2012 11:33 AM
  3. shinygerbil's Avatar
    Just had a reboot - my phone was sat in my pocket with a pair of headphones plugged in, and music playing. All of a sudden the music stops - sure enough, I pull it out to see it rebooting.

    I'd gotten out from the Tube a few minutes earlier, so I wonder if that had anything to do with it. But I take the same route every day, and this is the first reboot while taking it. Funnily enough, still close to work though. Could be a general bad signal area.
    11-21-2012 12:02 PM
  4. nicooke's Avatar
    So it seems the phone cant handle dropped signal. This is unacceptable to me in a phone so mine is going back to Clove tomorrow. If anyone wants to take over the survey at all let me know.
    11-21-2012 12:08 PM
  5. martinmc78's Avatar
    So it seems the phone cant handle dropped signal. This is unacceptable to me in a phone so mine is going back to Clove tomorrow. If anyone wants to take over the survey at all let me know.
    Nicooke - get in touch with HTC sending the phones back to clove doesnt help the situation. The more faulty phones HTC can get there hands on the sooner they can pin down the issue and hit the carriers with a fix for the problem
    11-21-2012 12:11 PM
  6. benryder's Avatar
    I'm not convinced it's a signal issue. My reboots have only happened at work or home, which is Central and West London. Both with excellent strong signals.
    11-21-2012 12:36 PM
  7. Coolknight1968's Avatar
    If your 8X reboots, return it to HTC. These Phones are faulty in my opinion and HTC needs the phones to find out what is wrong with them.
    I have 2, in my office we have 4, no issues.

    You should contact HTC support on their site and explain the problem and ask for a new phone.
    11-21-2012 12:44 PM
  8. palandri's Avatar
    I'm not convinced it's a signal issue. My reboots have only happened at work or home, which is Central and West London. Both with excellent strong signals.
    I still think it's signal. If you're sure you've had reboots in strong signal areas, then maybe the phone is having trouble with high speed packets.

    Can you turn high speed packets off, like go to 3G, not 3.5G? or turn off 3G and use 2G temporarily as a test? Can some here who's having a lot of reboots try this for a day?
    11-21-2012 12:47 PM
  9. Coolknight1968's Avatar
    Did any of you try a "hard reset" (with the buttons) and was the software from HTC, attentive phone still around?
    I have received two updates for "attentive phone"... just wondering if it is part of the firmware...
    Also... maybe... just saying maybe... all the troubles could maybe be due to a hidden quality control piece of software that is still in there... that causes massive problems because it runs upon BOOT as in interface to QC equipment...
    Also maybe... it was not removed in some Firmware writes... So if your phone is normal, it ain't in the firmware... maybe some have it in the firmware... also maybe some just have it left in memory...
    Things like that can easily happen. You know... software...
    11-21-2012 01:09 PM
  10. dol4er's Avatar
    I got my phone on Friday last week and on Saturday it rebooted. Since then, I haven't had any reboots...
    11-21-2012 01:39 PM
  11. SRRAE's Avatar
    I have read on a news tech site that Microsoft have know about the high amount of devices rebooting and the article said it was mostly Nokia?????
    They also blamed Skype, which I don't have installed.

    Yesterday I had probably half a dozen reboots, today none.
    11-21-2012 01:39 PM
  12. anthony pang's Avatar
    Hey guys, I have a HTC 8x blue from 02 uk. Had a convo via chat on the HTC website, here are the details:
    You are currently at position number 1 in the queue.
    You have been connected to Aaron.
    anthony Pang: hi
    Aaron: Thank you for your patience, I'm sorry for the delay. I am looking into your query now.
    anthony Pang: I'm having problems with my htc 8x rebooting can you advise what to do
    Aaron: I am sorry to hear that. We have received a statement from HTC today regarding a rebooting issue.
    Aaron: Thank you for contacting us. We’re committed to delivering a great customer experience. As such, we investigate all reported issues. If a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. We apologise for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this issue
    anthony Pang: is it software or hardware
    Aaron: At the moment it is being investigated so I could not confirm. We will have an update regarding the issue as soon as possible.
    anthony Pang: any idea how long this will take?
    Aaron: Unfortunately I could not confirm that as we only received the statement today, however if the device is new your retailer should be able to swap the device without any issues
    anthony Pang: It just restarts about once or twice a day, often when it is idle. I don't want to take it back and get it replaced if it is fixable via a software update you see
    Aaron: Yes, I am sorry about that. It is certainly not what we expect from a new device. We hope to have more information soon, and if it is a software issue an update will be out as soon as possible to resolve it
    anthony Pang: Ok, thanks for your help.
    Aaron: Is there anything else I can help you with today?
    anthony Pang: No, that is all, thank you
    11-21-2012 02:05 PM
  13. dol4er's Avatar
    If so many people experience this problem, it must be a software issue, for sure.

    At least, we know they are already working on it.
    11-21-2012 04:20 PM
  14. Mizmo's Avatar
    I still think it's signal. If you're sure you've had reboots in strong signal areas, then maybe the phone is having trouble with high speed packets.

    Can you turn high speed packets off, like go to 3G, not 3.5G? or turn off 3G and use 2G temporarily as a test? Can some here who's having a lot of reboots try this for a day?
    I have a Lumia 920. With 3G I usually get at least 1-2 reboots a day at home (1 always at night) where I have 4-5/5 signal strength. My way to university (37km) is a 100% reboot too. My device is running on 2G for 4 days now and i haven't got a single reboot yet.
    palandri likes this.
    11-21-2012 05:23 PM
  15. Villain's Avatar
    yeah mine rebooted 3 times while at work which causes very low signal and each time it was when the signal went to 1 bar. I work in a casino surveillance room which is pretty much bomb proof so I always get low signal in the room
    11-21-2012 05:32 PM
  16. jgraves4480's Avatar
    Just had my first reboot. I turned on my Bluetooth headset and bam it went stupid, then rebooted. Wtf! I think Microsoft needs a lawsuit. My laptop has issues connecting to my wifi like every 3 days. Don't get me wrong though. I love the phone and w8, but if it wasn't ready they shoulda waited. I don't have low signal here at the house. So now that leads me to thinking its just another bug infested os. Although it may be in the radio firmware. Doesn't that also handle Bluetooth?
    11-21-2012 06:22 PM
  17. Coffee's Avatar
    Just had my first reboot. I turned on my Bluetooth headset and bam it went stupid, then rebooted. Wtf! I think Microsoft needs a lawsuit. My laptop has issues connecting to my wifi like every 3 days. Don't get me wrong though. I love the phone and w8, but if it wasn't ready they shoulda waited. I don't have low signal here at the house. So now that leads me to thinking its just another bug infested os. Although it may be in the radio firmware. Doesn't that also handle Bluetooth?
    To reiterate, I have no issues with my 8x and no technical issues with Windows 8. What did they need to wait for? Until everyone tests the OS and gives it their seal of approval?

    Do you know why your phone rebooted? Was it the BT radio? Who manufactured it? Was it the HTC hardware? The sim card? The firmware? The software? Who makes your laptop? Who makes the wifi card in your laptop? Who makes your router?

    But please go ahead and sue Microsoft for all these problems you're having without knowing what's causing them. I know people who are getting reboots are upset, and they deserve to be. Blaming Microsoft, HTC, etc is a bit premature until we know what causes it. There could be a firmware update, a software update, even a handset recall.
    11-21-2012 08:02 PM
  18. Skeet1981's Avatar
    To be fair I've had my 8x for over a week now, have only put it down when I go to sleep and I've not had a single reboot. I think you should all list the apps you have installed and see if there's a common one between you all that could be causing the problem. Or it could just be a bad batch out there, meaning when any of you take it back to the store you're getting a replacement most likely from the same batch.

    Do you all have Bluetooth on all the time?
    11-21-2012 08:34 PM
  19. jgraves4480's Avatar
    To reiterate, I have no issues with my 8x and no technical issues with Windows 8. What did they need to wait for? Until everyone tests the OS and gives it their seal of approval?

    Do you know why your phone rebooted? Was it the BT radio? Who manufactured it? Was it the HTC hardware? The sim card? The firmware? The software? Who makes your laptop? Who makes the wifi card in your laptop? Who makes your router?

    But please go ahead and sue Microsoft for all these problems you're having without knowing what's causing them. I know people who are getting reboots are upset, and they deserve to be. Blaming Microsoft, HTC, etc is a bit premature until we know what causes it. There could be a firmware update, a software update, even a handset recall.
    Motorola stereo bt headset. I have been using it every day. I just finished syncing music, unhooked from the pc, turned on my headset, bam it started connecting disconnecting over and over til it just rebooted. I'm not wanting to really sue, just ticked they rushed it. I firmly believe the reboots are related to the radio somehow. Even giving it that still seems strange that it took a week to reboot. Seems fine now though. No sync loop. I have yet to see an OS without bugs. Even with all this random stuff my wife is getting her htc 8x Friday at verizon. That is how much we are sick of our iPhones.
    11-21-2012 08:45 PM
  20. rpb1969's Avatar
    I've got my first reboot after 1day of usage. Hopefully it's no hardware issue.
    11-22-2012 06:14 AM
  21. The Dude66's Avatar
    My first 8X I returned because after 2, 3 minutes it froze up. No matter how many hard resets etc... My second 8X seemed to work nicely untill yesterday it rebooted for the first time, today for the second time. Darn...
    11-22-2012 07:30 AM
  22. Andrew Cattanach's Avatar
    I've had my 8X 10 days and had about 6 reboots, including one about 30 minutes ago.
    11-22-2012 07:43 AM
  23. dol4er's Avatar
    To reiterate, I have no issues with my 8x and no technical issues with Windows 8. What did they need to wait for? Until everyone tests the OS and gives it their seal of approval?

    Do you know why your phone rebooted? Was it the BT radio? Who manufactured it? Was it the HTC hardware? The sim card? The firmware? The software? Who makes your laptop? Who makes the wifi card in your laptop? Who makes your router?

    But please go ahead and sue Microsoft for all these problems you're having without knowing what's causing them. I know people who are getting reboots are upset, and they deserve to be. Blaming Microsoft, HTC, etc is a bit premature until we know what causes it. There could be a firmware update, a software update, even a handset recall.
    It is HTC/Nokia and Microsoft to be blamed and nobody else. They MUST test all their new models before launching them and selling them on the market. It is not my concern who they have chosen to manufacture the hardware or the bluetooth adapter or the screws or whatever - they need to make sure that a product which is branded Nokia or HTC is working perfectly before they take our money.

    Almost all people experience reboots from day one or during the first week, so if HTC or Nokia had just tested several of their phones for a week they would have found out about the issue before selling them to us!
    11-22-2012 07:48 AM
  24. martinmc78's Avatar
    It is HTC/Nokia and Microsoft to be blamed and nobody else. They MUST test all their new models before launching them and selling them on the market. It is not my concern who they have chosen to manufacture the hardware or the bluetooth adapter or the screws or whatever - they need to make sure that a product which is branded Nokia or HTC is working perfectly before they take our money.

    Almost all people experience reboots from day one or during the first week, so if HTC or Nokia had just tested several of their phones for a week they would have found out about the issue before selling them to us!
    Thats not true - As far as HTC is concerned they had no issues with reboots as their hardware and software was fine - its only when the carriers have added their software that people have started having issues.
    11-22-2012 08:03 AM
  25. dol4er's Avatar
    My phone has got no software from any carrier installed and still reboots unexpectedly.
    11-22-2012 08:11 AM
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