Lobo Teknician
New member
So I received my sim card from AT&T after some complications and a long headache. Unfortunately that did not solve the issue, but I was able to resolve my problem using a different method. After speaking to someone from Microsoft customer service, he stated that my problem was a know issue and the resolution was to "Restore my phone software".
The representative provided me with a link ( Link: goo -DOT- gl/CEAUqA ) to the page in order to download the "Windows Device Recovery" tool, the page included step by step instructions that were easy to follow. After downloading the software and following the instructions it seemed as though this might actually work, (but that would be too easy, lol) until I ran into a small hiccup. While the tool was trying to download the necessary files it failed and stated that it was not able to download a specific file, and it advised to make sure my "Proxy settings are correct".
I tried a few things but nothing worked, it kept failing, I was finally able to solve the issue by downloading another software tool from Microsoft. I followed a link ( Link: goo -DOT- gl/cnsDYj ) that provided a tool that would reset my Internet Explorer settings. I downloaded it and let it do its thing, it was pretty easy to use and again there were instructions on the page. After the proxy settings were reset I tried to restore my phones software again, and lo and behold it was successful.
The phone software was uninstalled and reinstalled, (NOTE: This process will erase everything on your phone so make sure to back up your files) I turned on the phone and it was as if I did a factory reset, (which I had already tried and did not work) once I got to the part to sign in to my Microsoft account I was able to sign in successfully :grincry:. I had to set up all my settings and contacts again, but thats a small price to pay.
I hope I was able to help others with the same issue, good luck!... Now to figure out how to get this Xbox Music App to stream my music in my One Drive.
The representative provided me with a link ( Link: goo -DOT- gl/CEAUqA ) to the page in order to download the "Windows Device Recovery" tool, the page included step by step instructions that were easy to follow. After downloading the software and following the instructions it seemed as though this might actually work, (but that would be too easy, lol) until I ran into a small hiccup. While the tool was trying to download the necessary files it failed and stated that it was not able to download a specific file, and it advised to make sure my "Proxy settings are correct".
I tried a few things but nothing worked, it kept failing, I was finally able to solve the issue by downloading another software tool from Microsoft. I followed a link ( Link: goo -DOT- gl/cnsDYj ) that provided a tool that would reset my Internet Explorer settings. I downloaded it and let it do its thing, it was pretty easy to use and again there were instructions on the page. After the proxy settings were reset I tried to restore my phones software again, and lo and behold it was successful.
The phone software was uninstalled and reinstalled, (NOTE: This process will erase everything on your phone so make sure to back up your files) I turned on the phone and it was as if I did a factory reset, (which I had already tried and did not work) once I got to the part to sign in to my Microsoft account I was able to sign in successfully :grincry:. I had to set up all my settings and contacts again, but thats a small price to pay.
I hope I was able to help others with the same issue, good luck!... Now to figure out how to get this Xbox Music App to stream my music in my One Drive.
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