08-19-2014 07:07 AM
41 12
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  1. TheBluesOne's Avatar
    Hi, I sent a mail to HTC support requesting for information of when WP8.1 update will be available for HTC 8X and following was their reply:

    "We understand how important it is for you to have your phone upgraded to the latest available operating system in the market. Our goal is to give every customer the best possible experience on every phone. We only update our phones if it will provide an overall improved user experience as we balance features performance and usability. As of now Windows 8.1 update is not schedule to be launched for HTC Windows Phone 8X."

    I have replied back to them requesting for a specific timeline. Hope to get a positive answer from them!
    alfabatsi, mrquidinh and hope4wp like this.
    07-17-2014 12:47 AM
  2. hotphil's Avatar
    A specific timeline for a "not scheduled" launch?
    Their response might be interesting. Not sure how else they could have phrased it.
    07-17-2014 01:22 AM
  3. Bryan Sayas's Avatar
    This is why I'll be getting a 1520 the next month or so.
    07-17-2014 01:33 AM
  4. rspillo's Avatar
    Bye bye htc
    Sent from my Windows Phone 8X by HTC using Tapatalk
    07-17-2014 06:18 AM
  5. dlalonde's Avatar
    HTC is really screwing us over. No support for their apps, especially since 8.1 preview, now they're not planning to get us 8.1 final build (yes I know the preview is RTM) even though it's rolling out on every Lumia device right now...

    I wish I could go back and get the Lumia 520 like I originally wanted. If anyone wants a Windows Phone, Nokia is the way to go!
    07-17-2014 09:01 AM
  6. dol4er's Avatar
    This sounds like a joke... unbelievable.

    HTC confirms 8X to get Windows Phone 8.1 | Windows Phone Central
    peacefulberry likes this.
    07-17-2014 09:58 AM
  7. H3nryyrn3H's Avatar
    Wait what? No 8.1 final for HTC 8X?!?!?
    07-17-2014 10:50 AM
  8. jtbarton's Avatar
    It boils down to the fact that HTC is being really ambiguous, or being d*cks. By "not scheduled to be launched," they either mean 'not scheduled at this time or any time in the absolute near future' or 'lol you're not getting 8.1.' If the former is the case, you'd just have to play the waiting game that's oh so common with companies that distribute windows phones. If the latter is the case, it becomes a case of HTC lying through their teeth or reniging/changing plans without notification.
    wiseguywood and dlalonde like this.
    07-17-2014 10:58 AM
  9. lizziej's Avatar
    Wow that blows. Thank goodness for DP but wow HTC, bad choice.
    07-17-2014 11:52 AM
  10. WP7WasMyIdea's Avatar
    Strange. See how they said "...Windows 8.1"..." and not Windows Phone 8.1? I don't trust some center churning out canned responses honestly. Plus, there's these articles:

    Sprint confirms Windows Phone 8.1 update for HTC 8XT and Samsung ATIV S Neo this summer | Windows Phone Central

    And

    HTC confirms 8X to get Windows Phone 8.1 | Windows Phone Central

    Guess we'll find out soon!
    07-17-2014 10:31 PM
  11. dlalonde's Avatar
    Strange. See how they said "...Windows 8.1"..." and not Windows Phone 8.1? I don't trust some center churning out canned responses honestly. Plus, there's these articles:

    Sprint confirms Windows Phone 8.1 update for HTC 8XT and Samsung ATIV S Neo this summer | Windows Phone Central

    And

    HTC confirms 8X to get Windows Phone 8.1 | Windows Phone Central

    Guess we'll find out soon!
    Could be a simple mistake considering they're obviously not going to update their phones to Windows 8.1. But sure, we'll see. It probably is a pre-written respond (looks like one they sent me on another topic) but if their people are sending out wrong information, especially as bad as this one, then HTC has to rethink it's way of responding to customers.
    07-18-2014 05:35 AM
  12. TheBluesOne's Avatar
    If WP8.1 upgrade was not in their list, then DP shouldn't have been supported for 8X. This clearly indicates the update will be available. Since the reply was from customer service, what else can we expect.
    07-18-2014 08:44 AM
  13. Ankit Nawlakha's Avatar
    07-18-2014 09:57 AM
  14. dol4er's Avatar
    If WP8.1 Preview is available to 8X users, why shouldn't the final version be too... there is no point.
    07-18-2014 10:50 AM
  15. EC Translating Services's Avatar
    HTC is really screwing us over. No support for their apps, especially since 8.1 preview, now they're not planning to get us 8.1 final build (yes I know the preview is RTM) even though it's rolling out on every Lumia device right now...

    I wish I could go back and get the Lumia 520 like I originally wanted. If anyone wants a Windows Phone, Nokia is the way to go!
    I am a long time HTC user (also because being Taiwan based it comes a bit easier) on Android. Honestly, i'd never get on HTC for WP. They used to be snails in Android too and very arrogant and careless till the company almost failed. Only then they changed attitude. WP being a non key OS for them (despite what they declare) don't expect anything too good. Costs for development are high and the OS is not doing any well. They are on WP "just in case"...but they don't believe in the platform
    dlalonde likes this.
    07-18-2014 10:57 AM
  16. badr0b0t's Avatar
    MS can't even accommodate all Lumia users at this point. So. no surprise there. They have to prioritize their own. It's not totally HTC's fault.
    Rod Iron likes this.
    07-18-2014 11:45 AM
  17. dorelse's Avatar
    I tweeted @HTCUSA on 7/15 - "Any word on WP 8.1 for the HTC 8XT?"

    I know my 8XT isn't the 8X...but, the response I got back from them was:
    "We plan to support WP 8.1; we'll have more info to share on updates to specific devices with our carrier partners in the future."

    That doesn't sound like HTC abandoning us...I always take these canned responses with a grain of salt, but Sprint committed to updates for the 8XT in April, and HTC would have had to be on board with it for Sprint to make that announcement...even if the timing isn't as quickly as we'd like.

    I don't think it takes much extrapolation to figure that the 8X is also in line to be upgraded.
    07-18-2014 01:00 PM
  18. lungjo's Avatar
    Wat about for HTC 8s final wp 8.1 .Hope dat I LL get soon.. ...
    07-18-2014 01:04 PM
  19. peacefulberry's Avatar
    HTC confirmed that the 8x would be updated tp 8.1. I think the call center email support probably got it wrong. Wpc and their twitter response both confirmed the update, so I guess we have to wait and see.
    WP7WasMyIdea likes this.
    07-19-2014 02:59 PM
  20. Rod Iron's Avatar
    I got a response like this from Samsung as well so I wouldn't worry about it. I really think none of these companies have any clue or at least they just don't want to tell the customers. I think Microsoft definitely has to take responsibility for some of this, how can they have info for the lumia folks but none for non lumia users?? And please don't say "it's nokia providing the info not MS" MS OWNS NOKIA LUMIA'S!

    I contacted a MS store and they're saying end of August to early September for the update. Let's hope this is the case.
    08-02-2014 09:19 PM
  21. dol4er's Avatar
    It took them too long to improve Windows Phone OS... I am buying an iPhone 6 in September if they make me wait that long.
    08-03-2014 03:30 PM
  22. mrquidinh's Avatar
    Hi, I sent a mail to HTC support requesting for information of when WP8.1 update will be available for HTC 8X and following was their reply:

    "We understand how important it is for you to have your phone upgraded to the latest available operating system in the market. Our goal is to give every customer the best possible experience on every phone. We only update our phones if it will provide an overall improved user experience as we balance features performance and usability. As of now Windows 8.1 update is not schedule to be launched for HTC Windows Phone 8X."

    I have replied back to them requesting for a specific timeline. Hope to get a positive answer from them!
    Good bye htc
    08-05-2014 04:54 AM
  23. mikey2toes's Avatar
    I also sent an email to htc Ireland and this is there reply.

    Thank you Michael for the Email, HTC will release the 8.1 update to the 8X devices soon (probably in the next couple of weeks) our support team still doesn't have confirmation regarding the specific date so I can only suggest to keep in touch with us via FB/ Email in the next couple of weeks but we believe you won't need to wait long.
    paulove and TheBluesOne like this.
    08-05-2014 11:18 AM
  24. peacefulberry's Avatar
    I also sent an email to htc Ireland and this is there reply.

    Thank you Michael for the Email, HTC will release the 8.1 update to the 8X devices soon (probably in the next couple of weeks) our support team still doesn't have confirmation regarding the specific date so I can only suggest to keep in touch with us via FB/ Email in the next couple of weeks but we believe you won't need to wait long.
    That's a great confirmation email unlike some of the other "we can't confirm or deny" emails that others were getting. :)
    08-05-2014 07:01 PM
  25. TheBluesOne's Avatar
    Atleast there's hope from HTC Ireland :)
    lizziej likes this.
    08-06-2014 12:10 AM
41 12

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