Hipstamatic Oogl wont work with HTC

[Final-MacGyver]

Well the title says it all. I have the HTC 8xt and I have not been able to get the Hipstamatic app to work on my phone. At first I thought it was just me but after emailed the technical support for Hipstamatic for the past week I received this response.

"Hey again Jason,
Just wanted to let you know that I got an email back from the tech support team. It explains why the app isn’t working for you.

They noted that the HTC phones are missing a piece of software that’s needed for Oggl to properly process images. It’s not something that they’re going to be able to fix. So unfortunately we won’t be offering Oggl for HTC phones going forward. I apologize for that. I know that’s not the answer you were hoping for. But hopefully that info helps explain the situation.

Kind regards, Allan"

it's a little bit of a bummer if you ask me.

 

[crash1989]

Sorry to hear you experience.

This is the first time I've heard of this. So do all HTC phones have this issue and do Samsung devices also face issues. I am intrigued by this.

 

[Final-MacGyver]

That's all the info they gave me, but it does make we wonder also.

 

[Carkid367]

Hey well I'm glad you were at least able to get an answer from them, I had never gotten a response. But I did try the app on the Ativ S Neo and it worked correctly. Kinda sucks for us HTC 8XT users

 

[Darkgift]

Who did you email? Can u supply the contact info?

 

[Final-MacGyver]

I contacted support@hipstamatic.com. The person who responded was Allan.

 

[Final-MacGyver]

Hey well I'm glad you were at least able to get an answer from them, I had never gotten a response. But I did try the app on the Ativ S Neo and it worked correctly. Kinda sucks for us HTC 8XT users

Yeah looking back I wish I would have waited 2 weeks and got the Neo

 

[Darkgift]

I contacted support@hipstamatic.com. The person who responded was Allan.

I did the same. Allan, too, was my rep. I explained that there were many of us who haven't had any issues, but it looks like their minds are made up.





Sent from my HTC 8x using Tapatalk

 

[neo158]

Sorry to hear you experience.

This is the first time I've heard of this. So do all HTC phones have this issue and do Samsung devices also face issues. I am intrigued by this.

This issue only seems to affect HTC devices, Samsung devices are fine. I have it running fine on my ATIV S.