1. Final-MacGyver's Avatar
    Well the title says it all. I have the HTC 8xt and I have not been able to get the Hipstamatic app to work on my phone. At first I thought it was just me but after emailed the technical support for Hipstamatic for the past week I received this response.

    "Hey again Jason,
    Just wanted to let you know that I got an email back from the tech support team. It explains why the app isn’t working for you.

    They noted that the HTC phones are missing a piece of software that’s needed for Oggl to properly process images. It’s not something that they’re going to be able to fix. So unfortunately we won’t be offering Oggl for HTC phones going forward. I apologize for that. I know that’s not the answer you were hoping for. But hopefully that info helps explain the situation.

    Kind regards, Allan"

    it's a little bit of a bummer if you ask me.
    09-10-2013 03:00 PM
  2. crash1989's Avatar
    Sorry to hear you experience.

    This is the first time I've heard of this. So do all HTC phones have this issue and do Samsung devices also face issues. I am intrigued by this.
    09-10-2013 03:04 PM
  3. Final-MacGyver's Avatar
    That's all the info they gave me, but it does make we wonder also.
    crash1989 likes this.
    09-10-2013 03:07 PM
  4. Carkid367's Avatar
    Hey well I'm glad you were at least able to get an answer from them, I had never gotten a response. But I did try the app on the Ativ S Neo and it worked correctly. Kinda sucks for us HTC 8XT users 😞
    09-11-2013 12:06 PM
  5. Darkgift's Avatar
    Who did you email? Can u supply the contact info?
    09-11-2013 01:10 PM
  6. Final-MacGyver's Avatar
    I contacted support@hipstamatic.com. The person who responded was Allan.
    09-11-2013 06:47 PM
  7. Final-MacGyver's Avatar
    Hey well I'm glad you were at least able to get an answer from them, I had never gotten a response. But I did try the app on the Ativ S Neo and it worked correctly. Kinda sucks for us HTC 8XT users 😞
    Yeah looking back I wish I would have waited 2 weeks and got the Neo
    09-11-2013 06:48 PM
  8. Darkgift's Avatar
    I contacted support@hipstamatic.com. The person who responded was Allan.



    I did the same. Allan, too, was my rep. I explained that there were many of us who haven't had any issues, but it looks like their minds are made up.





    Sent from my HTC 8x using Tapatalk
    09-12-2013 02:48 AM
  9. neo158's Avatar
    Sorry to hear you experience.

    This is the first time I've heard of this. So do all HTC phones have this issue and do Samsung devices also face issues. I am intrigued by this.
    This issue only seems to affect HTC devices, Samsung devices are fine. I have it running fine on my ATIV S.
    09-12-2013 02:28 PM

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