1. gibbyhome's Avatar
    Hello,
    I noticed with my wifes HTC Arive that on the home screen its very jerkey going scrolling up and down compaired to my Dell Venue Pro that is very smooth ..
    almost like a screen problem ? anyone else have this issue.
    05-31-2011 10:43 AM
  2. Devilstar's Avatar
    Mines smooth as eggs... Maybe a restart is needed? I know if I have tombstones a lot of apps it can get jerky, but coming from a bb to have a habit of ensuring I close out of apps all the way.
    05-31-2011 12:29 PM
  3. SolarPlexus's Avatar
    Yeah...mine is WAY smooth. Smoothest experience I have had with a smartphone EVER.
    06-03-2011 08:42 AM
  4. gibbyhome's Avatar
    Yea I restarted her phone but its still jerky
    and its only the home screen not the apps or anything else and she is not having any issues at all.
    06-04-2011 09:00 PM
  5. SolarPlexus's Avatar
    Yea I restarted her phone but its still jerky
    and its only the home screen not the apps or anything else and she is not having any issues at all.
    How many live tiles do you have on the home screen. That might have something to do with it.
    06-04-2011 09:03 PM
  6. disposed's Avatar
    Yea I restarted her phone but its still jerky
    and its only the home screen not the apps or anything else and she is not having any issues at all.
    Honestly it could be that a file thats part of the home screen is corrupt. Or somethings wrong with the SD card in the phone. I would exchange it if possible.
    06-04-2011 10:27 PM
  7. jimski's Avatar
    Honestly it could be that a file thats part of the home screen is corrupt. Or somethings wrong with the SD card in the phone. I would exchange it if possible.
    Or try a hard reset. I have 46 tiles, 10 of them live, and my Start screen is smooth as silk. If the reset does not work, then an exchange is justified.

    Sent from my HTC Surround using Board Express
    06-04-2011 11:26 PM
  8. disposed's Avatar
    Or try a hard reset. I have 46 tiles, 10 of them live, and my Start screen is smooth as silk. If the reset does not work, then an exchange is justified.

    Sent from my HTC Surround using Board Express
    Whoops misread and thought he already tried that. Definitely try a hard reset and if that dont fix it exchange it.
    06-05-2011 09:18 PM
  9. cloak.n.dagger's Avatar
    What's the difference between a reset and a hard reset? Does a hard reset wipe the phone? What's the process for invoking a hard reset?
    06-09-2011 12:20 PM
  10. jimski's Avatar
    Yes, a hard reset (factory reset) wipes the phone, restoring to out of the box. If your device is unresponsive, each device has a combo of keys to press (vol up/down +power for Surround) but you should check your manual for specifics. If the device is responsive, go to Settings/About Phone/Reset (at bottom of screen) and tap Yes.

    Sent from my HTC Surround using Board Express
    06-09-2011 04:34 PM
  11. oldpueblo's Avatar
    Clean your screen?
    06-09-2011 06:22 PM
  12. tiny's Avatar
    Yes, a hard reset (factory reset) wipes the phone, restoring to out of the box. If your device is unresponsive, each device has a combo of keys to press (vol up/down +power for Surround) but you should check your manual for specifics. If the device is responsive, go to Settings/About Phone/Reset (at bottom of screen) and tap Yes.

    Sent from my HTC Surround using Board Express
    One thing to make sure is to try to buy your apps through the Zune software. If you do this, it will automatically re-download software you've purchased. One less thing to worry about if you ever do have to do a hard reset.

    That having been said, I still find myself buying/download apps directly through the phone.
    06-09-2011 08:03 PM
  13. disposed's Avatar
    One thing to make sure is to try to buy your apps through the Zune software. If you do this, it will automatically re-download software you've purchased. One less thing to worry about if you ever do have to do a hard reset.

    That having been said, I still find myself buying/download apps directly through the phone.
    Apps should sync both ways like the Zune HD. On that if you buy an app on the device next time you sync it adds it on the software.

    It dont need to sync the actual app just show that you have purchased it on the device and sync up later if you need to wipe.
    06-09-2011 11:39 PM
  14. tiny's Avatar
    Apps should sync both ways like the Zune HD. On that if you buy an app on the device next time you sync it adds it on the software.

    It dont need to sync the actual app just show that you have purchased it on the device and sync up later if you need to wipe.
    I have not found this to be the case, and others have told me, at-least when switching devices, it will only auto sync apps that were purchases through the computer.

    Is this different if it is the same phone, but after a hard reset? Because I honestly don't know, I just assumed it would be the same deal as above . . . but we know where assuming gets you.
    06-10-2011 05:25 PM
  15. disposed's Avatar
    I have not found this to be the case, and others have told me, at-least when switching devices, it will only auto sync apps that were purchases through the computer.

    Is this different if it is the same phone, but after a hard reset? Because I honestly don't know, I just assumed it would be the same deal as above . . . but we know where assuming gets you.
    No, it dont work that way i was saying thats how it should work. It works this way for the zune but not for WP7 which sucks.
    06-13-2011 02:20 AM
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