Recent content by oldman45

Hello Excalibur1814 Thanks for that I tried it and it worked a treat. Not sure what the dreaded cable out of the back is but luckily I do not need it. Thanks again

I checked for updates manually and there were a couple for Defender so I downloaded and was prompted to restart. This I did but the menu said it could not install due to an update still running and had a 'retry' button. I used this and the machine shutdown and restarted but will not load...

Thanks for the response T Moore. Answering the questions in order: My device is an Acer Windows 10 PC The App is Windows 10 Mail My mail account is Talk21.com (BTinternet.com in the UK) Since posting my question I reset the Mail app and it seems to have updated itself with a 'Trash' folder...

I appear to have lost my 'deleted' folder in Mail - any ideas on how to recover it would be most welcome thank you.

Axeelent Sorry I have not replied sooner - I followed Farmhi's advice 'click the jigsaw icon'

Greetings queensoft Thanks for replying and sorry for the delay. Answering your questions in order: When I load up YouTube the site loads and videos can be selected but the play screen stays black and displays 'An error occurred. Please try later (playback ID ----). There is no apparent way...

I am currently experiencing a problem where YouTube does not play in Edge. I had a problem with IPlayer but enabling Flash Player solved this so it would appear that it is not Flash Player that is causing the problem. Any help would be gratefully received.

Hello Fahmi Brilliant! Life is so simple when you know how. :-) I appreciate your help and thank you very much. John

Hello Frank Just to close off the situation - after another 7 hour session MS Prime Assist finally got Edge working again. The corrective action included fixing corrupted Registry Keys and running a Tweaking.com repair programme. Unfortunately, since that I have found that Flash Player is not...

Hello Chintan Just to close off the situation - after another 7 hour session MS Prime Assist finally got Edge working again. The corrective action included fixing corrupted Registry Keys and running a Tweaking.com repair programme. Unfortunately, since that I have found that Flash Player is...

Following update KB4020102 my Edge failed to load. After around 16 hours of technical support, using Premier Assist, yesterday my Edge was recovered after a long series of steps to correct corrupted Registry keys and running a Tweaking.com repair programme. Now my Flash Player does not work in...

Hello Frank Thanks for the response. No that is not the error. I paid for MS Premier Assist and they tested this out and eliminated it. The technician admitted the KB4020102 was the culprit. I must admit the whole experience has put a dent in my confidence in MS products. John

Hello Chintan Thanks for that. I have previously used Chrome but don't like it much, maybe I will try MF as I have heard good reports on this browser before. John

Hello Chintan Yes I did but in the interim I am running on IE. Would you recommend another? John

Hello David Sorry for the delay in replying. I followed all your instructions but alas, to no avail, so I ended up going to Microsoft and paying £29 for a fix. They went through all the routines that you suggested and still got no resolution so they reinstalled Windows 10 and that screwed the...