1. Windows Central Question's Avatar
    I just got the new LG v10 running android 5.1.1 and I cannot connect to my original microsoft band. I've run through all the basic trouble shooting steps on the microsoft support pages, but the phone will not recognize it. It will pair, but then I cannot connect to the band within the microsoft health app, and the band just freezes on the screen stating it's been paired. Anyone have any ideas on what might be going on here? I just got this thing a month or so ago, it'd be a real shame if I couldn't use it anymore.
    11-02-2015 05:14 PM
  2. several potatos's Avatar
    Have you wiped the band clean and from all old connections? Got the new health app?
    11-02-2015 05:18 PM
  3. Stephen3's Avatar
    I'm having the exact same problem, with the exact same phone. The band connects fine to my old phone that's also running Lollipop, but it's AOSP, not LG's modified version.

    Basically, you're not crazy, and the problem seems to be something LG did with the software. I'm gonna try to get this figured out.

    For now, do you have another device (maybe an old phone?) to sync it to? That's the only way I've been able to use it, which is a shame.
    11-04-2015 03:17 AM
  4. RumoredNow's Avatar
    You still have sync to Desktop options as well while you sort this out.


    Also, users on Android Central might have some insight: Ask Anything - Android Forums at AndroidCentral.com
    Or maybe on Connectedly: https://passport.mobilenations.com/?...lZXyPr9AXMVNv4,
    ajb1965 likes this.
    11-04-2015 09:45 AM
  5. Thomas Philbrick's Avatar

    I have Verizon LG G3 phone, just upgraded to Android 5.1.1 today, using last year MS band.

    Mine will sync and I can see my dashboard on the MS health dashboard.

    Will MS have an update to their software so this will work?

    11-04-2015 05:05 PM
  6. DroidUser42's Avatar
    You may need to do a factory reset on the band to get it to recognize a new phone.
    11-04-2015 08:38 PM
  7. Thomas Philbrick's Avatar
    Update: I uninstalled MS Health, reinstalled and that got the home screen to show up again! I did have to go through and change what apps can alert my phone, but everything else came forward just fine! This issue raised due to upgrade of my Verizon LG3 to Android 5.1.1.
    11-06-2015 12:50 PM
  8. tgp's Avatar
    You may need to do a factory reset on the band to get it to recognize a new phone.
    I often have to do a factory reset on my LG G Watch (Android Wear) to get it to connect to a new phone.
    11-06-2015 12:58 PM
  9. ajb1965's Avatar
    Also having the same issue on the LG V10. Did a full reset of the band. The app sees the band when pairing, but when you select the band it says sorry we can't see your band. Frustrating because it worked flawlessly on the G4 and all my Windows phones.
    11-07-2015 12:51 PM
  10. Michael Gatzonis's Avatar
    Band version 1:
    I have the same problem with user ajb1965 (paired but cannot connect) with 2 different phones: Alcatel OneTouch Idol X+ Dual Sim [model 6043D] and Sony Xperia C4 [model E5303]. I have tried every possible mentioned solution (reset band, phone etc) with no luck. No problem from desktop. I hope a solution will come up soon.
    11-25-2015 12:27 AM
  11. ajb1965's Avatar
    As of today's updates my band1 now works with my V10!

    Posted via the Windows Central App for Android
    12-15-2015 09:53 PM

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