I don't have lots of money, that's why I was so happy when the Lumia 640 came out and I could afford the $100 and upgrade from the 635. The 640 really is a great phone.
Like I said I don't have lots of money, so I take great care of anything I consider valuable. So with this phone I immediately got a protective case from amazon and it has always had a screen protector on it - never let a spec of dust stay on my phone. So one day last week when a bright pinpoint would showed up permanently on bright backgrounds, I couldn't take my eyes of it; once you see it on your otherwise immaculate phone you cant un-see see it. So I did a little research and found out I could open up a case and send it in for repair in Fort Worth, Texas since I am under warranty. And so that's what I did. They said the repair turnaround time would be 7 to 10 days, and it turned out to be 7 days. Great!
However, Once I booted up my phone and got to a bright background, I see a bigger brighter white spot on another location of the screen. So I contacted @Lumiahelp on twitter, and they're like "yeah, send it back in for another repair"... but then I am w/out a phone again for at least another week for a phone I am still paying Tmobile for service. And of course, I have absolutely no faith that they will even fix my phone since they already failed the first time.
Here is the issue before I sent it into repair:
And here it is AFTER so called "repair"
Has anyone else had a lousy experience with Microsoft warranty repair? If so, how did you resolve it?
Like I said I don't have lots of money, so I take great care of anything I consider valuable. So with this phone I immediately got a protective case from amazon and it has always had a screen protector on it - never let a spec of dust stay on my phone. So one day last week when a bright pinpoint would showed up permanently on bright backgrounds, I couldn't take my eyes of it; once you see it on your otherwise immaculate phone you cant un-see see it. So I did a little research and found out I could open up a case and send it in for repair in Fort Worth, Texas since I am under warranty. And so that's what I did. They said the repair turnaround time would be 7 to 10 days, and it turned out to be 7 days. Great!
However, Once I booted up my phone and got to a bright background, I see a bigger brighter white spot on another location of the screen. So I contacted @Lumiahelp on twitter, and they're like "yeah, send it back in for another repair"... but then I am w/out a phone again for at least another week for a phone I am still paying Tmobile for service. And of course, I have absolutely no faith that they will even fix my phone since they already failed the first time.
Here is the issue before I sent it into repair:
And here it is AFTER so called "repair"
Has anyone else had a lousy experience with Microsoft warranty repair? If so, how did you resolve it?
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