1. MichaelG17's Avatar
    I just now upgraded my Lumia 640 single sim to WP10.

    I have lost all messages, phone call history, and the whole phonebook.

    As far as I can tell the only contacts are from my Skype account.

    Tried import from sim. Nothing there, or nothing happened.

    Help!!!!

    Michael
    07-11-2016 12:00 PM
  2. Chintan Gohel's Avatar
    I just now upgraded my Lumia 640 single sim to WP10.

    I have lost all messages, phone call history, and the whole phonebook.

    As far as I can tell the only contacts are from my Skype account.

    Tried import from sim. Nothing there, or nothing happened.

    Help!!!!

    Michael
    go to settings >accounts and chekc if your MS account has any issues. Press the sync button to sync it as it contains all your cntacts and messages
    Also check the message backup in backup has it set to show anytime
    07-11-2016 12:10 PM
  3. MichaelG17's Avatar
    go to settings >accounts and chekc if your MS account has any issues.
    How do you check for issues?

    Press the sync button to sync it as it contains all your cntacts and messages

    The sync button doesn't contain anything.

    Also check the message backup in backup has it set to show anytime
    There is nothing in backup.
    07-11-2016 12:35 PM
  4. Chintan Gohel's Avatar
    There is nothing in backup.
    in accounts, does it have any errors?
    I was writing in a hurry so my message was too brief.
    Syncing means your acount gets updated with the latest emails and contacts are also downloaded again

    Did you go to settings > update and backup >backup?
    07-11-2016 04:50 PM
  5. rlouie001's Avatar
    I had the same problem when I upgraded to WP10. I tried doing a soft reset and nothing happened. I ended up doing a hard reset and when the program got to the point when I get to choose between a fresh installation( with no data) or restore from my previous install, I chose the restore option. When my phone completed the upgrade all my data, messages and contacts was there.
    Chintan Gohel likes this.
    07-11-2016 06:45 PM

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