1. lzicc's Avatar
    My live tile for Outlook was working until the update. When I get a new email, I don't get the unread message count on the live tile. This worked before the update. I also removed the email account and re-added it, but the message count does not show up on a new email.

    I do get the alert sound when I get an email along with a notification, just no count on the live tile.
    12-16-2015 02:36 PM
  2. zei20t's Avatar
    delete the live tile, then add it again from the Outlook app.

    i had a similar problem too
    12-16-2015 07:50 PM
  3. lzicc's Avatar
    I did that first and it didn't fix it. It just starting working tonight. Weird.
    zei20t likes this.
    12-16-2015 07:59 PM
  4. zei20t's Avatar
    very weird! glad its ok though.
    12-16-2015 08:13 PM
  5. Joel Earnest's Avatar
    Over the past week or so, I've had no message count, a count that only grew but never went down, but now it's working perfectly. Can't say why. Must have been a little update somewhere along the line.
    12-17-2015 01:30 AM
  6. lzicc's Avatar
    Yeah, I had the never went down issue also, but it seems to have cleared up on it's own.
    12-17-2015 08:18 AM
  7. obakir's Avatar
    I did several unpin/pins but still the count starts from 0 then increases without going down. I have .29.
    12-18-2015 07:26 PM
  8. zei20t's Avatar
    so after getting the .38 update, one of my three email account tiles wont reset. just goes up.

    weird. ive followed my own advice. but to no avail. i dont want to remove the account and add it again. but i might if i get bored over the christmas break
    12-20-2015 05:17 PM
  9. Verner's Avatar
    I am having the exact same problem on my 950XL. I've removed the tiles numerous times and reset the phone but my Yahoo and POP3 Tiles just continue to increase the count whereas the Hotmail Tile clears when messages are read! It's incredibly annoying.



    :-(
    12-22-2015 10:39 AM
  10. possumdel's Avatar
    My screen always shows 4 outlook emails even though none of my email accounts have any. Stays at 4
    12-22-2015 11:46 AM
  11. 920Walker's Avatar
    I hard reset my 920 yesterday four, 4, count it FOUR times yesterday to first fix an absent calendar notifications problem, which in turn caused multiple live tile and app problems. Why such inconsistency when performing a hard reset? I'm unsure what combination of voodoo fixed the recurring mail live tile problems after the first reset, but all is good enough for now; the native Outlook Mail and all individually pinned mail accounts all update flawlessly, same with the lock screen. Hellz yeah.
    12-22-2015 11:53 AM
  12. freypal's Avatar
    I have this exact same issue with the Facebook live tile. Even a hard reset didn't fix it.
    12-23-2015 11:44 AM
  13. kwill's Avatar
    Having the same problem on my 950 XL. Unread count on tile just keeps going up, even though I've read all messages. It never clears. Just started happening all of a sudden and not sure why. It's a linked inbox with Gmail and outlook.
    Last edited by kwill; 12-25-2015 at 02:10 AM.
    12-25-2015 01:38 AM
  14. Christopher Ghalayini's Avatar
    Here, Here...

    At first, the individual pinned tiles never updated...just racked up messages. Then after .29 update, everything worked wonderful. Then after .36 update, everything worked wonderfully. Then last night, an outlook mail/calendar update through the store, everything stuck again...WTH!!!!
    12-29-2015 07:53 AM
  15. feereless's Avatar
    mine broke too. 1 hour later it was fixed... idk what the heck happened
    12-29-2015 02:28 PM
  16. anon9776305's Avatar
    Same problem here. After the update I notice all of my lock screen settings have all changed as well.
    12-29-2015 02:44 PM
  17. anon9776305's Avatar
    Here is to hoping we get an update soon to resolve this issue. I might have to switch back to my 920 until W10M is out of beta.
    12-30-2015 02:33 PM

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