"I just feel like there is this impossible mountain for Microsoft to climb because, for some reason, the entire tech world seems biased against them. "
For some reason? You really don't know? How about the fact that they held a monopoly for 20 years and suppressed any if not all innovation that came their way? Firstly, they messed up the Internet by adding their own ideas to their browser rather than using the standards like everyone else. They will NEVER recover from that. Secondly, take a look at their OS releases. Every other release is something that businesses didn't want, but they released it anyway. Why are so many businesses stuck on older versions of Windows? Because the upgrade path is horrible, it's pricey, and compatibility is always an issue. Thirdly, they never innovate. Because of their long hold on the industry, they had the luxury of throwing any kind of software at people and we were all forced to use it (look at the desktop version of Office! Bleh!). They never did anything exciting. They tried tablets, they tried phones, they tried it all before but failed miserably because of their lack of innovation and their primary focus being sales. The original windows mobile was horrible. It was just a trimmed down version of Windows that was generally unusable on a small screen. The same with their tablets. They basically just shoved XP on a smaller device with a weaker processor. How could that possibly work in their favor? So many mistakes while they were luxuriously riding out their monopoly. Well guess what? They no longer have a monopoly because innovation pulled way ahead of them. With things like Android, iPod, etc, overshadowing their lackluster innovation and their whole financial agenda. It's a perfect example of how too much greed eventually loses. Remember, greed is a negative. There's only so far you can carry a negative without it causing negative effects.
So people who are around 35 and over will never forget their hold on the industry. That's the major reason why they are on an fast, out of control nose dive. Secondly, for people 30 and younger, they either like the cool innovative products from Apple and Google, or they just use what their parents have switched to because of their disappointment with Microsoft. That's all it really is.
I'm actually a huge MS supporter. I love their development tools, outlook.com, etc, but the only way that MS will ever pull out of this tailspin is if they create some world-changing technology using what money they have left. They need to be incredibly innovative. They need to stop playing catchup and hire some people with open minds and some understand of where the tech industry is going and embrace it, rather than pushing back. And most importantly, they need to stop basing their software and services on greed. That will never work. I understand that businesses are in it for the money, but you'll never make anything worth buying if all you're trying to do is make money. All the great inventors in our history didn't invent all the amazing things we use today for the sake of making money. Steve Jobs didn't create the iPod to make money, he did it because he wanted to carry 1000 songs in his pocket. Period.