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11-30-2013 11:17 AM
26 12
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  1. ShaneRay's Avatar
    This is strange...

    I was watching a show with Volume at 100 on speakers, like I always do, and all was fine. I finished watching, loaded up another video and the volume (still at 100) seems to be now at about 10-20% of max. When I went to control panel and clicked on sound, I got a message along the lines of "Audio enhancements appear to be causing a problem, would you like to disable them?". I did and rebooted. Still the same. Even the volume through headphones has been greatly decreased.

    Anyone experience this?

    Further, I wonder if this is what's causing many of the low volume complaints: rather than experiencing this drop like I did, maybe other folks had this symptom right out of the box??

    Anyway...other that a reset, I'm not sure how to proceed....
    11-22-2013 07:39 PM
  2. ShaneRay's Avatar
    Update: Well, I just uninstalled all audio drivers, rebooted, reinstalled, rebooted again, and all is back to normal.

    It seems Windows RT is more "old" windows than "new" windows. I've been hitting more stability issues now that I've had the device for a little while.

    I love this thing, but I hope they get these kinks sorted out..
    11-22-2013 08:08 PM
  3. Dewg's Avatar
    Okay, weird. Same problem here. Got home tonight and suddenly I'm at 30% volume. Put it to 100 and it sounded like I was on 30. Did what you said above to fix. What the heck happened? No updates... just volume drop.
    11-23-2013 12:55 AM
  4. Daniel Curry's Avatar
    I noticed this this morning and thought it might be the video file. But it seems we're all having the same problem! No updates, very unhappy.
    11-23-2013 06:06 AM
  5. ca_meo's Avatar
    Same problem occured today for me...
    11-23-2013 09:12 AM
  6. Dewg's Avatar
    Okay. Returned Surface and exchanged. New one was great... until I applied the updates. Then sound died again.
    11-23-2013 05:33 PM
  7. Dewg's Avatar
    I ended up disabling the enhancements. Audio works now, but really quiet. I have to run it at 100 now.
    11-23-2013 06:12 PM
  8. etphoto's Avatar
    Same problem occured today for me...
    . Same happened to me. OP work around worked. I am sure another update will eventually correct the problem. It sucks because it was an update that created it.
    11-23-2013 06:19 PM
  9. ShaneRay's Avatar
    Well, it happened again this morning. It appears it was caused by a firmware update that failed to install, but then installed after a reboot. Strange thing is that this update is dated Nov 12, which I had already installed. Maybe uninstalling the driver triggered something...dunno. My first case of this was not caused by an update like others are saying.

    Anyway...I'll troubleshoot later tonight...no time to mess with it now.
    11-24-2013 05:31 AM
  10. etphoto's Avatar
    Well, it happened again this morning. It appears it was caused by a firmware update that failed to install, but then installed after a reboot. Strange thing is that this update is dated Nov 12, which I had already installed. Maybe uninstalling the driver triggered something...dunno. My first case of this was not caused by an update like others are saying.

    Anyway...I'll troubleshoot later tonight...no time to mess with it now.
    If anyone wants to try it, people in the Microsoft Community have rolled back their driver and that corrected the problem.

    The frustrating thing about all this is the new updates seem to make the problems worse instead of better; as they are tended to do.
    broughshane and ShaneRay like this.
    11-24-2013 06:26 AM
  11. Saurabh3321's Avatar
    Well same thing here.
    Here's my conclusion:
    Surface speakers are much louder when they have "enhancements" ON. I learnt this when i got my surface and was fiddling with all the options.
    Due to some update (can't say really) the sound enhancements have stopped working. Now if i go in the playback options and tick "sound enhancements" the sound stops working at all!
    So this must be a software issue which is causing the sound enhancements to turn off and hence the lower sound volume.
    Waiting for Microsoft to fix this.
    11-24-2013 08:05 AM
  12. cbreze's Avatar
    I have this also. I found where it says uninstall audio driver, but is it the reverse to reinstall? I'm a little leery of uninstalling the audio drivers without a good idea of how to put them back. Once uninstalled is the option to reinstall then showing?
    This sux, why does MS give us bad updates?
    11-24-2013 01:30 PM
  13. etphoto's Avatar
    I have this also. I found where it says uninstall audio driver, but is it the reverse to reinstall? I'm a little leery of uninstalling the audio drivers without a good idea of how to put them back. Once uninstalled is the option to reinstall then showing?
    This sux, why does MS give us bad updates?
    It works like past window versions, after uninstalling and while booting backup windows will reinstall the drivers.
    cbreze likes this.
    11-24-2013 07:05 PM
  14. dreamers123's Avatar
    This is quite weird. My lock screen icon in the settings wont lock and I had to do a refresh to get the sound working again on my surface. tried the uninstall the divers thing and it didn't do anything. which is kind of weird.
    11-24-2013 07:17 PM
  15. cbreze's Avatar
    It works like past window versions, after uninstalling and while booting backup windows will reinstall the drivers.
    Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?
    11-24-2013 07:50 PM
  16. etphoto's Avatar
    Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?
    What didn't work? The sound or the driver didn't install?
    cbreze likes this.
    11-25-2013 01:27 PM
  17. Dewg's Avatar
    Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?
    Right click on the Start Button and choose Device Manager. Go to the "Sounds, video, and game..." section. Right click on the High Definition Audio and choose Uninstall. If there is a checkbox to remove the software, do it. Then right click on the nVidia Tegra Audio and Uninstall it as well. Again, check the box to remove the software.

    Then restart the tablet. It will automatically put back the drivers for the audio.
    11-25-2013 01:52 PM
  18. ShaneRay's Avatar
    Thanks to etphoto above, I rolled back the driver as my first solution didn't last. So far (fingers crossed) the sound seems to be working as before.

    Glad I found that Microsoft community mentioned... well worth keeping an eye on it, I think.
    11-25-2013 03:39 PM
  19. cbreze's Avatar
    Thank you Dewg, it was the second half of your instructions that I failed to do. Working perfectly now.
    11-25-2013 06:48 PM
  20. broughshane's Avatar
    Had the same trouble with dip in sound were you couldn't here a thing with a desk fan on the background and tried a few things with drivers and that . what I find works best is to go to recovery and updates an use the refresh an then reinstall all the updates ! (this took under a half hr to do now) but the sound back to normal the past 24hrs and working normal again..
    11-26-2013 08:29 AM
  21. cbreze's Avatar
    Noticed this morning that my surface had no sound at all. I shut it down at night is the only thing I can think of. In any case I used the above method to uninstall/reinstall drivers and it came back. Wish they'd get an update out for this issue SOON.

    EDIT: Well, its official for me anyway. It did it again , two mornings in a row now. I shut my surface down at night and on morning bootup I have no sound until I go thru the driver uninstall/install process. What a PITA! Awesome device otherwise, but this just plain sux!
    Anyone else with the previously described sound issues above also have this issue? Looking for a permanent fix.
    Last edited by cbreze; 11-27-2013 at 11:11 AM.
    11-26-2013 02:09 PM
  22. Patric.Z's Avatar
    One of my friends had a simillar issue, I asked him to refresh windows and hide the November firmaware and it worked for him. Looks like the November firmware update caused driver issues on some devices (not all). Note that the sound worked for him before the updates so I am pretty sure it's the driver issue.
    11-27-2013 12:26 PM
  23. dancfuller's Avatar
    I had the same issue with extremely quiet audio on some files after one of the November updates, but the 11/28 "System Hardware Update" seems to have fixed it. I didn't do anything with the drivers or adding/removing devices in Device Manager.
    nad6234 likes this.
    11-29-2013 10:33 PM
  24. nad6234's Avatar
    I have just installed the System Hardware Update, and can confirm that the Audio Drivers have indeed been updated. Datestamp of 26-Nov-2013, and have moved onto version 9.17.13.2774.

    Seems to be better, but to be honest I'm not sure what I am comparing it with, since it's been such a long time since it was last working properly!

    Anyway, at least it is an update! :-)
    11-30-2013 04:29 AM
  25. ShaneRay's Avatar
    I have just installed the System Hardware Update, and can confirm that the Audio Drivers have indeed been updated. Datestamp of 26-Nov-2013, and have moved onto version 9.17.13.2774.

    Seems to be better, but to be honest I'm not sure what I am comparing it with, since it's been such a long time since it was last working properly!

    Anyway, at least it is an update! :-)
    Things appear to working well for me after the update as well. I can't say with any certainty, but it seems to be louder. I only say this as I watched some shows last night at 70% volume rather than 100...but it may have been environment related.
    11-30-2013 09:26 AM
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