02-12-2018 06:10 PM
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  1. lewinr's Avatar
    I'm worried that some of our problems are in HW and need HW revs. to be fixed.
    01-16-2016 09:29 AM
  2. savagelizards's Avatar
    I'm worried that some of our problems are in HW and need HW revs. to be fixed.
    If it was simply hardware, I think Microsoft would be "out of stock" on the book while it implemented a redesign. Sadly, I returned my Book and surface dock last weekend for replacements, and the new hardware has all the same issues. If anything, the new book is even less dependable than the old one, although some of the newest issues occurred after the Windows 10 1511 cumulative update my book took on Tuesday.

    I am pretty solid when it comes to troubleshooting Windows, but it's hard to know if the problems are hardware related, drivers/firmware related, Windows 10 related or app related.

    For example, I find it almost impossible to post to these forums from my Surface Book. After a minute or so of typing, my book grinds to a halt and I am only about to type one letter every few seconds. I do most of my posts to this forum from an old HP running an insider build of Windows 10, which generally seems more stable. However, I just took a fast ring upgrade to build 11099 this week, and Flash has crashed several times on me while typing this post. One time, Edge actually told me to stop trying to load the page and do something else for a while.

    That's probably a compatibility problem with the new build of Windows 10, since it's the only thing that changed. But if I was trying to find the cause with my Surface Book, I wouldn't know what to look at first.
    01-16-2016 09:50 AM
  3. Lethal_NFS's Avatar
    Funny. I make a thread about the good and bad about the Surface Book, and people started calling me a fanboy lol.

    People who are defending the Surface Book and making excuses for it's issues, those are the fanboys.
    01-16-2016 11:22 AM
  4. savagelizards's Avatar
    Funny. I make a thread about the good and bad about the Surface Book, and people started calling me a fanboy lol.

    People who are defending the Surface Book and making excuses for it's issues, those are the fanboys.
    I've gotten the fanboy tag myself, and I am generally okay with it. I like where Microsoft is headed. But my Surface Book experience so far has been a nightmare. If I wasn't a fanboy, I would have returned it a long time ago and gotten a XPS 15 with double the ram and storage for hundreds less. Loyal to a fault, I guess, but not past January 31st. Unless something changes I am giving up and starting over with a more dependable rig.
    Lethal_NFS likes this.
    01-16-2016 12:07 PM
  5. worwig's Avatar
    It is a long complicated reason why, but I know I can be labeled a MS fanboy.
    I wanted the Surface Book because the hardware was closer to what I wanted than anything else on the market. After having it for a week, I was ready to return it. The price it a bit too high and it had non-stop issues. And I felt like a fool owning something that was supposed to be so productive, yet all it did was constantly have issues. Constant screen driver crashes, BSOD every time I disconnected the clipboard. I even confessed to an Apple fanboy friend how bad it was.
    I hung on, and MS started sending updates that worked. Now I only see the display driver hang about once every two weeks or so. Haven't seen a BSOD this year yet. The only 'big' issue that I have is that the display resolution is so high that a couple of programs don't scale too well.
    In the end I'm glad I kept it, but still, they screwed up on the release.
    01-16-2016 06:45 PM
  6. jasongw's Avatar
    I'd return it and go with a Surface Pro 4 instead.
    01-18-2016 06:12 PM
  7. AbsoluteZerow's Avatar
    Funny. I make a thread about the good and bad about the Surface Book, and people started calling me a fanboy lol.

    People who are defending the Surface Book and making excuses for it's issues, those are the fanboys.
    You should venture over to THIS thread and read the large amount of denial people were displaying when I was making a case that we were basically beta testers for the Surface Book. The amount of salt was immeasurable.
    Lethal_NFS likes this.
    01-20-2016 04:07 PM
  8. eugene russo's Avatar
    I purchased the surface after numerous problems and countless hours with Microsoft support I returned the first surface. Microsoft announce that they had a firmware update that resolved most problems so foolishly I purchased a second surface and it worked for a week then the problems began. On with support they instructed me to reset and reinstall all software but problems continued. Blue screen of death. Surface would say with a blue screen and sideways smiley face "your pc ran into a problem and needs to restart. We are collecting error info......" I was told by the Microsoft store to return it and I got a third one. Again on with support same errors. Video not playing correctly, system crashes, corrupt files. Bring up the command prompt as administrator and run sfc /scannow
    And most likely you will have corrupt files which cannot be repaired. Microsoft ran the test on my second and third surface book with same results. They told me to reinstall Windows. On the third surface just to be certain the corruption issues were not from any software I installed, I ran the test when I first set up the computer without any software. No corruption of files. I then did the Microsoft updates including the firmware. No programs or apps installed. Ran the sfc /scannow and had corrupt files. Microsoft could not fix but told me this is normal. Set up my surface added programs (office 2016) used the surface and it started again blue screen and restarting. Brought it back and purchased the iPad pro. And may buy the MacBook Air. I really wanted one device for all but Microsoft failed me.
    Why did Microsoft put in the marketplace a device riddled with known problems? I waisted a lot of time.
    01-22-2016 10:52 AM
  9. Snoke's Avatar
    It works for me that's why.
    01-23-2016 10:44 AM
  10. savagelizards's Avatar
    I have had every problem that folks have described in this forum.

    I strongly considered returning my second surface book and picking up and XPS 15, but didn't. My window of opportunity to return closes 1/31, and since I was leaving on a business trip the other day I had to choose to return the book beforehand. I decided to keep it, and on this trip it has been everything I hoped it would be. I used it repeatedly in clipboard mode with no issues, and on the airplane the book fit the tray table perfectly and I could work comfortably. In that environment the screen was absolutely beautiful.

    I just picked up a firmware update last night that I hope will make the book more stable. No blue screens since Monday (and, oddly, my last blue screen was actually a light green in color), and when it works the book is the best device I have even owned.

    Despite some reservations (and partly because of a thread I read of Dell XPS owners complaining about Skylake issues), I am feeling better about sticking it out with Surface Book. I don't think the hardware has any defects, and when they solve Skylake-related driver issues this product will be rock-solid.
    01-30-2016 05:52 AM
  11. mcf517's Avatar
    HAHA... I was about to say that my SB has been working pretty well for the past few weeks. No blue screens, and lately, the multi display has been... functional. Still little annoyances here and there, but nothing that grinds my work flow to a halt. Sleep is still something I don't bother with, and I'm always careful with the order which I unplug the surface dock and hibernate, since that's where the multi screen and extra usb devices are connected. Issues sometimes arise if I do a screen detach while connected to the dock. Anyway...

    When I was about to type this response, my SB screen was flipped with no keyboard access, so I confidently (silly SB owner) detached and reattached the screen quickly, and boom, lost touch input support and a few seconds later, the screen just went gray. Had to hold the power button down for a good 15-20 seconds for a reset, and 10 more seconds before it would respond to turning on. Sigh...
    01-30-2016 08:47 AM
  12. zerospace-net's Avatar
    Things had been going great for me since this most recent firmware & windows update... until this morning. The moment I plugged in my external peripherals and proceeded to sign out (and hopefully back in), I got the dreaded black screen with the IR camera light on. Hard reset. Sign in. All going well... til BOOM. BSOD -- critical process died (that's a new one for me). Dump files can't seem to be analyzed by the diagnostic utility, so I have no idea what caused it. I had Firefox and Skype open at the time of the crash, and that's it.

    The one thing I can say is that MOST of my issues seem to happen when I'm docked to an external monitor and peripherals. I have 2 USB hubs -- one 2.0 and one 3.0 with gigabit ethernet. The 2.0 hub is powered. I plug nothing into the 3.0 hub except the ethernet. At this point, I cannot even begin to guess what the root cause of all the issues is except drivers and perhaps their interaction with the OS. Luckily for me, I'd say 95% of the time, things work smoothly with the Surface Book, but its that 5% of the time that it screws up that is absolutely maddening. I'm accustomed to the stability I had with the Surface Pro 3 and pretty much all of my previous machines before it, and I really do miss that. It sucks when you're in the middle of something and the system blue screens ... (which is, sadly, something I don't expect to have happen with a $2,000 computer).
    02-01-2016 10:17 AM
  13. lewinr's Avatar
    I also have more problems when I have the dock connected, especially with a Lync phone.
    02-01-2016 01:04 PM
  14. zerospace-net's Avatar
    I also have more problems when I have the dock connected, especially with a Lync phone.
    I'm not using the official dock, just a couple of USB hubs and a mini-DP to DVI adapter. But all of my major blue screen madness has come when connected to peripherals ... the rest of the time, its just little annoying bugs and glitches (stuff I'd rather not deal with, for sure, but not nearly as bad as one day every 1.5-2 months that my system blue screens randomly 2-3 times in 2-3 hours).
    02-02-2016 03:08 PM
  15. Jeff Hollon's Avatar
    just to share my experience. I got my SB 18th of Dec. after about a month, the right bottom screen started to seperate from the bezel. I sent in my unit and they replaced it. before that i had had issues with two external monitors dropping every so often while plugged into the dock. When i got my replacement SB, the external monitors were totally unusable. I contacted support and they overnighted me a brand new dock. since i got it yesterday, my monitors haven't dropped once.

    I think what has happened here is MS was rushed to get this to market before xmas and make some numbers. because of this, build quality and quality control were rushed and several pieces of hardware got out. I think now they have started to stabilize things and have some things figured out and are addressing others.

    Honestly, you would be kidding yourself if you thought buying a 1st gen product would not have issues. I think in the coming months, you will see the SB start to solidify and become a real gem. I mean this is the same thing that happens when you buy a first year vehicle. there is always something not quite right.

    At this point i am happy i purchased my SB despite having to have parts replaced. overall, i think it has the potential to become a great product.

    as a side note, one both my units, i have never had a BSOD.....
    02-04-2016 10:52 AM
  16. EnemiesInTheEnd's Avatar
    I rarely have issues with my Surface Book. I maybe have one display driver crash a week and that's about it. The G key on my keyboard being much firmer than the rest all of a sudden, likely due to a hair or something, is the most annoying thing that has happened with my Surface Book
    02-04-2016 12:55 PM
  17. Mark Bauer1's Avatar
    I have the Surface Book I5 with Nvidia. It sucks. Detach will, most of the time, crash the apps and possibly even lock up the whole thing.
    Sound sometimes doesn't work which then, with 2 minutes, locks up the paper weight. Battery is dismal. The stylus is begging to be lost with the stupid magnetic clip on the side. The weird resolution makes RDP sessions useless unless you have a 30x magnifying glass.
    This was too ambitious for MS to pull off. There are many great ideas behind the Book but the operating system isn't there yet and/or the hardware itself wasn't thoughtful respective to Windows 10. The price was stupid. I should know better, but I thought this would be a really high quality product. Now trying to Ebay the Book as I bought a Lenovo Ideapad which runs circles around the Book in every measured way possible while being less than half the price of the Book.
    So, no, don't get the Surface Book as I can find little that it does well.
    10-10-2016 03:48 PM
  18. ytrewq's Avatar
    You just resurrected a really old thread.

    Your experiences are unfortunate, but they are not inherent in the device. I've had none of the problems you mention with my i5 NVidia Surface Book. My battery life is very good. I have not lost a stylus yet, and I carry it with me everywhere without a case. I have had no problems with sound, ever. I did have the detach/crash problem initially, but updates fixed that many months ago.

    You might try resetting the machine, or returning it to MS. People had a lot of glitches early on, but the updates have addressed most people's problems, including mine.
    10-11-2016 11:42 PM
  19. crazycanucks1977's Avatar
    I have the Surface Book I5 with Nvidia. It sucks. Detach will, most of the time, crash the apps and possibly even lock up the whole thing.
    Sound sometimes doesn't work which then, with 2 minutes, locks up the paper weight. Battery is dismal. The stylus is begging to be lost with the stupid magnetic clip on the side. The weird resolution makes RDP sessions useless unless you have a 30x magnifying glass.
    This was too ambitious for MS to pull off. There are many great ideas behind the Book but the operating system isn't there yet and/or the hardware itself wasn't thoughtful respective to Windows 10. The price was stupid. I should know better, but I thought this would be a really high quality product. Now trying to Ebay the Book as I bought a Lenovo Ideapad which runs circles around the Book in every measured way possible while being less than half the price of the Book.
    So, no, don't get the Surface Book as I can find little that it does well.
    Maybe its a Windows issue? How about installing Windows from scratch, or doing a reset?
    01-08-2017 03:33 AM
  20. missionsparta's Avatar
    Originally posted by Lethal_NFS
    Originally Posted by Motor_Mouth
    I have not experienced the "wobbly screen" at all. Quite the opposite, mine is actually perfect in that regard, better than any other laptop I've used. I can tap it with my finger or with the pen and it sits there really well.
    That is impossible. Every screen wobbles the same. It is not sturdy and in all the reviews ever made. That is something that is pointed out. Many people have their laptops in the vehicle and you can see the screen bouncing as the car is moving.

    The screen wobble does not bother me because I do not touch my screen and the laptop stays on a table, but the wobble is there whether I see it or not.
    Its not "impossible". Mine sits sturdy like the other gentleman stated. To state what he is saying as "impossible" is idiotic and shows where the real problem may be.
    01-09-2017 10:44 PM
  21. james hamm's Avatar
    I would have to agree. I have never had a worse experience with any hardware I have purchased. The Surface Book (SB) is also the most expensive computer I have purchase. I bought my SB in late 2015, and I have experienced a variety of issues. Just this week I contacted support because the SB was losing its internet connection. Network settings suggested that there was no problem, but browsers would not respond, and Outlook would crash. Support took me through several attempts at fixing the problem, but it continued to occur. So, they are shipping me a replacement; this is my forth! The first SB I got seized up and wouldn’t reboot. It just died. The second SB developed a phantom input. It was like an invisible finger was constantly tapping the screen, which made it impossible to use because the applications and desktop were always changing focus. And the third SB had the network problems noted earlier. From my perspective, the SB is a profoundly flawed design. I never have had so many issues across multiple systems with any computer I have purchased.
    01-27-2017 08:31 PM
  22. cactuspete23's Avatar
    Disturbing to see and hear about so many Basic problems with the Surface Book ....
    01-28-2017 07:00 AM
  23. Christopher Lindsay's Avatar
    I would have to agree. I have never had a worse experience with any hardware I have purchased. The Surface Book (SB) is also the most expensive computer I have purchase. I bought my SB in late 2015, and I have experienced a variety of issues. Just this week I contacted support because the SB was losing its internet connection. Network settings suggested that there was no problem, but browsers would not respond, and Outlook would crash. Support took me through several attempts at fixing the problem, but it continued to occur. So, they are shipping me a replacement; this is my forth! The first SB I got seized up and wouldn’t reboot. It just died. The second SB developed a phantom input. It was like an invisible finger was constantly tapping the screen, which made it impossible to use because the applications and desktop were always changing focus. And the third SB had the network problems noted earlier. From my perspective, the SB is a profoundly flawed design. I never have had so many issues across multiple systems with any computer I have purchased.
    I agree that the upon release the SB was the worst computer I've ever purchased but since the big fixes It's been the best.

    Sent from mTalk
    Laura Knotek likes this.
    01-28-2017 07:10 AM
  24. joegalvez's Avatar
    I have gone through 4 Surfacebooks. All were failures. To the users that claim it’s a good device, that may be the case if your computing needs and device usage are average to lite. However, if your pushing the envelope, running VM’s under Hyper-V, processing huge spreadsheets in Excel (32 bit), OCR’ing thousands of pages at a time in Acrobat DC, be prepared for bluescreen exceptions and poor performance. Especially if your do any of the above concurrently. The performance for the Surfacebook 2 is even worse.

    The first Surfacebooks, (all of them), had hardware failure. The failure on #3 was one battery was charging and the other one wasn’t. I started asking what was wrong since all of my systems were failing. With failure #3 they were able to diagnose it at the store. That device would just shut off. The exceptions were consistent and hard-core. Very often, the devices would freeze on the reboot. The BIOS based windows logo would come up and the device would freeze. I had to force a shutoff and restart in those instances. Luckily the systems did reboot each time.

    Microsoft tech support is possibly the worst in the industry. If not the worst, close to it. I read where someone mentioned the refurb round about. Been there too. The first refurb was so bad I went back to the store and demanded a new device. That was what I did after failure number 2.

    There are some people that are drinking the Microsoft cool aid regarding this device. My advice is simply don’t. Avoid this device at all costs. I think the device is poorly driven. There have been known Firmware issues, driver issues and when dealing with Microsoft – no one – comes clean. There is nothing worse than that in my view.
    Many of the stories I read about in this thread is exactly what I experienced. I hope this helps those out there. None of this was written to be malicious. It is simply the truth.
    02-12-2018 06:10 PM
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