1. bulls96's Avatar
    First time to charge a device using USB C aside from my phones.

    Noticed that the surface go charges so slowly on USB C.

    Is this universal?
    08-07-2018 01:03 AM
  2. chiragd41's Avatar
    No but this surface go provide fast charging option after slow charging it not possible so check and go help center immediately. Thank You
    Last edited by Muessig; 08-07-2018 at 12:36 PM.
    08-07-2018 03:17 AM
  3. Golfdriver97's Avatar
    Shouldn't be slow. Are you using the stock cable?
    08-07-2018 08:47 AM
  4. Drael646464's Avatar
    First time to charge a device using USB C aside from my phones.

    Noticed that the surface go charges so slowly on USB C.

    Is this universal?
    I've never really got into usb-c charging much. But I'm lead to believe you need a compatible charger AND a compatible cable for fast charging. Can someone confirm if thats correct?
    08-07-2018 09:01 AM
  5. bulls96's Avatar
    I really don't know what specs and what to find out look for.

    Sucks that not all USB C cables are equal.

    I am using a Samsung fast charger though.
    08-07-2018 09:16 AM
  6. ClintRo's Avatar
    A phone fast charger night now be powerful enough.
    08-07-2018 03:53 PM
  7. jnjroach's Avatar
    Using the Samsung DeX Dock USB C Charger with the Go at 36% battery showed 2 hours and 36 minutes to charge and using the nSP Surface Charger 57 minutes to fully charge....
    08-07-2018 05:49 PM
  8. bulls96's Avatar
    Using the Samsung DeX Dock USB C Charger with the Go at 36% battery showed 2 hours and 36 minutes to charge and using the nSP Surface Charger 57 minutes to fully charge....
    Huge difference.

    I am starting to setup more USB C chargers around the house. So what specs for a charger do I need to be able to charge the Go efficiently?
    08-08-2018 09:21 AM
  9. Golfdriver97's Avatar
    I've never really got into usb-c charging much. But I'm lead to believe you need a compatible charger AND a compatible cable for fast charging. Can someone confirm if thats correct?
    Pretty sure this is accurate. You do need both cord and plug conforming to fast charging spec to get fast charging.
    08-08-2018 10:30 AM
  10. boozytank's Avatar
    Huge difference.

    I am starting to setup more USB C chargers around the house. So what specs for a charger do I need to be able to charge the Go efficiently?
    A good charger would be a USB-PD charger capable of at least 29W, the included Surface charger operates at 24W I think.
    08-08-2018 11:00 AM
  11. jnjroach's Avatar
    Huge difference.

    I am starting to setup more USB C chargers around the house. So what specs for a charger do I need to be able to charge the Go efficiently?
    My guess would be a 24W or greater, I'm going to see if I can find a Dell or MacBook charger around here and test :)
    08-08-2018 08:29 PM
  12. Captain_Eric's Avatar
    Following
    08-10-2018 03:08 AM
  13. bulls96's Avatar
    So I got this charger and it charged pretty quickly from 17% to full in over 2 hours.

    https://www.amazon.com/gp/aw/d/B0719...pUvbUpU3756057

    HeyCori and jnjroach like this.
    08-12-2018 03:14 PM
  14. Insti Gator's Avatar
    What wattage charger are you using? The OEM Surface Power supply is 24W, and they reccommend 29W + in order to charge via USB-C.

    If you're using a cell phone charger I GUARANTEE it's too low wattage. I haven't seen a USB-C phone charger supply over 15W and even then, it has to be USB-C PD spec (power delivery). I have a LG brand USB-C PD 15W charger and it will do about 1% every 2 minutes when not actively using.
    08-13-2018 12:49 PM

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