1. cormak weeks's Avatar
    My new surface go which I have had for about 3 days now has a bar across it's width where it won't register touch or a pen. Is there any way I can fix it. The screen looks fine and works fine every where else except that bar.
    01-15-2019 08:29 AM
  2. Insti Gator's Avatar
    If it's software related, check for Windows updates in settings and make sure everything is also up to date in the Store.

    You can try a factory reset to be sure, but if the above does not fix, it could be a hardware failure you run through Microsoft Support.
    01-15-2019 04:37 PM
  3. HeyCori's Avatar
    You can try Insti's advice but sadly you're probably going to have to send it in for repair.
    01-15-2019 05:01 PM
  4. beman39's Avatar
    that's def a hardware issue, go exchange it immediately....
    01-15-2019 08:12 PM

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