11-02-2012 04:11 PM
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  1. mattrees's Avatar
    I'm beginning to seriously doubt that any of us in the UK will get our orders today.

    MS will send out shipping confirmation e mails as they begin to ship and I haven't heard any UK people say they've had this e mail yet. So if we haven't even had shipping confirmation it sounds like the whole process is really lagging.

    I'm certainly not going to wait in all day for a delivery that almost certainly will not come. That way madness lies!
    10-26-2012 03:03 AM
  2. Bigsro's Avatar
    Well after speaking with MS UK customer support - who are always very helpful despite the language barrier being present at times ;-) I was assured that my Surface would arrive today.

    No such luck I'm afraid although I have a small glimmer of hope a delivery card will be waiting for me when I finish work today...

    I have just checked my credit card account online and there is a pending transaction for the Surface on there so it seems sometime in the last day or so the card has been charged.

    Oh well...its getting closer I suppose :D
    10-26-2012 03:43 AM
  3. Robert RT's Avatar
    (GER) I know, not Uk, but it is exactly the same situation here.

    I too spoke to the customer support today, but in german. They said nothing new, just that my order would be "in progress" as it is stated on the store homepage and they would be shipped from 25th to 30th october.

    I will be waiting.
    10-26-2012 03:48 AM
  4. WasStoNed's Avatar
    I'VE GOT MINE.......only joking :dry

    Cash still in the bank and no email
    10-26-2012 03:51 AM
  5. rOIVAz's Avatar
    My email says delivery by 26/10 but I am 99% certain when I placed the order it did say delivery by 30/10 which I took to mean it would be despatched tomorrow. Seems silly to wait till day of release to ship them.
    Ditto - I didn't take any screengrabs because I was struggling to even get my order through as I was in Ireland at the time, but one of the pages definitely had a line about delivery by the 30th. I chose to ignore when the invoice and email receipt all said 26th as the delivery date rather than shipping.
    10-26-2012 05:00 AM
  6. Omega Point's Avatar
    I've just been told by support that mine won't be delivered today, which is what I expected as I only ordered on Tuesday (64GB model).

    I was however told that any orders placed before 20th would be delivered Today, any after then would be in a week or at most two.
    10-26-2012 06:55 AM
  7. EDDS's Avatar
    I'd be extremely surprised if mine turned up today (Ordered on the 16th).
    10-26-2012 06:56 AM
  8. paolo lance's Avatar
    I ordered Surface(32gb) and the cyan touchcover separately on 16th. This morning I checked my MS account, the status of the cover is boxed shipment and the tab is still pre-order boxed shipment? Does this mean I will receive my cover earlier? FUNNY MS. The payment for cover has also been charged from my bank account.
    10-26-2012 07:05 AM
  9. WasStoNed's Avatar
    Got bored so called support, was told as I ordered on the 19th I should receive a tracking ref either today or sometime this weekend, with delivery on or before the 30th.

    I need to rest now
    10-26-2012 07:05 AM
  10. Theonlyix's Avatar
    Anyone gotten theirs yet?
    10-26-2012 08:16 AM
  11. Savagekitten's Avatar
    Anyone gotten theirs yet?
    No news here: I'm at home today and no comms/updates from MS - the full amount was debited from my account yesterday though.
    10-26-2012 08:18 AM
  12. Theonlyix's Avatar
    No news here: I'm at home today and no comms/updates from MS - the full amount was debited from my account yesterday though.

    Damn, im using a creditcard and i cant see statement until like 2 days after so i even havent got any confirmation that ill get mine...

    Keep us posted if you see anything, but im pretty sure we in europe might have to wait...
    10-26-2012 08:35 AM
  13. EDDS's Avatar
    10-26-2012 08:40 AM
  14. Bigsro's Avatar
    Oh well - as long as they are at least shipped out today I'm cool with that.

    Although the customer experience with the UK Microsoft Store is very poor. They have some work to do in that space.
    10-26-2012 08:54 AM
  15. WasStoNed's Avatar
    I think the least MS could've done is sent next day weekend, then I could've gotten my filthy mitts on one tomorrow
    10-26-2012 09:12 AM
  16. Theonlyix's Avatar
    I think the least MS could've done is sent next day weekend, then I could've gotten my filthy mitts on one tomorrow
    Mine is ordered from Germany, seems to be the same there. No info whatsoever.
    10-26-2012 09:20 AM
  17. mdr1966's Avatar
    I just got off the phone from the helpline about my Surface order. I was told that MS had expected 50,000 pre-orders in the UK. He then said that they'd had 600,000 orders and that they were struggling to keep up with demand - but that the pre-orders would be despatched by 30 Oct. He also said that a delivery could be made on any day (except Sunday) before then - or not!
    Plausible? Suppose so. Frustrating YES!
    10-26-2012 10:47 AM
  18. Jubei700's Avatar
    I have nothing yet: no Surface, no delivery note, no bank charge and no shipping info. I just spoke to MS customer service aswell, and they also said there was unexpected demand. They told me the carrier will be working throughout the weekend to get them sent out (although I presume no Sunday deliveries). However when I pressed her as to whether it had actually been dispatched she said I would receive tracking details as soon as it left the warehouse, which I queried and she confirmed that if I hadn't received a tracking number, it must still be in the warehouse.

    She also gave me a case number and apologised, so if they are considering any kind of apology gesture it may help if you have a case logged with MS as having chased up the delayed delivery.

    She also told me I was great for being so understanding... hmm.
    10-26-2012 11:12 AM
  19. karnka's Avatar
    They told me something very similar. Claimed 600k orders (that can't just be the UK). Said it should be shipped today but couldn't guarantee even though I ordered on the 16th.

    Ordered 32GB with a blue cover so there was a 500 hold on my card which went away yesterday. There's now a new 100 hold on my card.

    Bet the touch cover shows up on its own on Monday and the surface not till the 2nd :-(

    Really badly done from MS.

    I have nothing yet: no Surface, no delivery note, no bank charge and no shipping info. I just spoke to MS customer service aswell, and they also said there was unexpected demand. They told me the carrier will be working throughout the weekend to get them sent out (although I presume no Sunday deliveries). However when I pressed her as to whether it had actually been dispatched she said I would receive tracking details as soon as it left the warehouse, which I queried and she confirmed that if I hadn't received a tracking number, it must still be in the warehouse.

    She also gave me a case number and apologised, so if they are considering any kind of apology gesture it may help if you have a case logged with MS as having chased up the delayed delivery.

    She also told me I was great for being so understanding... hmm.
    10-26-2012 11:24 AM
  20. ndschris's Avatar
    Ordered 32GB with a blue cover so there was a 500 hold on my card which went away yesterday. There's now a new 100 hold on my card.
    Exactly the same here. Also, on my order status the Touch Cover shows as 'Boxed Shipment' whereas the Surface still shows as 'Pre-oder Boxed Shipment'.

    I'm checking my online banking every few minutes to see if the remaining 400 disappears, having the Touch Cover arrive with no Surface will be torture!
    10-26-2012 11:34 AM
  21. EDDS's Avatar
    Dear Customer,

    Thanks again for pre-ordering your Surface online!

    As stated at the time of order, we expect customers in the U.K. to receive their Surface devices between Oct. 26 and Oct. 30. We apologize for any confusion caused by subsequent emails stating an earlier or later arrival date. To make up for any inconvenience, we would like to offer you a single use coupon for up to 50 off your next purchase from Microsoft online store*.

    To use your coupon, please visit Microsoft Store United Kingdom Online Store - Welcome, shop for the items you want, and, at check out, type the code ***** in the Promo Code box. The value of your coupon will be applied at checkout, before you complete your purchase.

    If you have any questions regarding your order, please visit us online at Microsoft Store United Kingdom Online Store - Welcome or give us a call at 0800 026 0329.

    Thank you,
    Microsoft online store

    Well at least that's 50 off my touch cover i'm going to order.
    10-26-2012 11:36 AM
  22. Jips's Avatar
    Just had this from MS
    Nice compensation :)


    Dear Customer,

    Thanks again for pre-ordering your Surface online!

    As stated at the time of order, we expect customers in the U.K. to receive their Surface devices between Oct. 26 and Oct. 30. We apologize for any confusion caused by subsequent emails stating an earlier or later arrival date. To make up for any inconvenience, we would like to offer you a single use coupon for up to 50 off your next purchase from Microsoft online store*.
    10-26-2012 11:38 AM
  23. gcm_2012's Avatar
    50 coupon for confusion over an e-mail and ship dates! WELL DONE MICROSOFT!!!!!!
    rOIVAz likes this.
    10-26-2012 11:44 AM
  24. rOIVAz's Avatar
    50 coupon for confusion over an e-mail and ship dates! WELL DONE MICROSOFT!!!!!!
    Just got my coupon too :lol:
    10-26-2012 11:51 AM
  25. Jim Chapman's Avatar
    Hey Microsoft, at 50 a time you can confuse me as often and as much as you like!
    10-26-2012 11:51 AM
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