10-17-2013 06:46 PM
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  1. kane4fire's Avatar
    For some reason the thing will just mute itself out of no where when I'm using the touch cover. Then also unmute.

    XBox music will all of a sudden play only 30 seconds of music out of the blue. It also plays ads when I'm listening to my own music :mad:
    10-27-2012 05:38 PM
  2. Manic4Mobile's Avatar
    I noticed right away that there were updates for windows RT available and the Xbox Music app also had an update that seemed to help. So far the Xbox music app has seemed to be the most problematic for me, but I don't know if it's due to my having one of the 10-songs/month Zune subscriptions. The first thing it wanted to do when opening it was to download all of my purchased music to the surface and it made it very sluggish as it was downloading songs. I decided to let it sit and do it's thing and it was much better the next day. Btw, the updates take much longer than on a normal desktop PC, I'm guessing that's due to the mobile processor. The 580+MB office update was terribly long, but I was able to do other stuff while that ran in the background for well over an hour I'd guess (I gave up watching it so not really sure.)

    Overall, I love my surface RT. While some apps aren't available yet, I've been able to access their websites instead (Banking, SiriusXM Satellite streaming via the desktop browser, etc.)
    10-28-2012 09:56 AM
  3. berty6294's Avatar
    How old is your router?
    Wait does age of router mean anything? I have three WiFi networks in my house so I have coverage everywhere inside and one of my routers is really old cause I found it in my dads work warehouse. Its blazingly fast and works with my 2 year old laptop and year old desktop that I built. My phone and Zune also work with it but my Surface does not. What could be the problem?
    10-28-2012 10:08 AM
  4. BotanicalStig's Avatar
    I don't think MS blatantly lied about anything. You probably received a defective unit and are clearly not happy about that, which is understandable.

    I am not sure why you need to take the touch cover off when you watch a full screen video. I have been watching full screen videos on HULU, Netflix and HBO GO and never had to take the cover off.

    Like most other folks in here, I think that there are a few quirks which are all fixable.
    A lot of people here experiencing some pretty big usability issues. I know that these quirks are fixable but when you use the word "perfect" over and over in the launch keynote... it makes me wonder.

    When I would pull up a video in fullscreen and close it, my mouse would no longer show up. After the system update, I've not experienced that problem again.

    My third surface + free touch cover is treating me quite well :P. Love this thing. Hopefully the game lag is just a software problem, everything else is working great!
    10-28-2012 10:39 AM
  5. inteller's Avatar
    no space issues cause I got a 64Gb. I have a crapload of apps installed and I still have over 33Gb free.

    I did experience the sound skip/stutter issue. It'll get patched don't worry.

    The other thing I experienced was the battery indicator saying I had no battery plugged in....funny it was still running! I restarted and it was fine. That is a bug that will get patched too.

    You are lucky you have a tablet from a software company, not a bull****ting company.
    10-28-2012 12:02 PM
  6. RedLine78's Avatar
    I too have Music stuttering issue when you leave the music playing and screen is turned off. It is weird...sometime it stutters at the beginning of the song, sometimes in the middle of the song.

    I also have WiFi randomly losing connection but I think I fixed that issue by going in WiFi Network properties and setting Encryption type from "AES" to "TKIP". No more losing network connection to my router so far.
    10-28-2012 01:05 PM
  7. johnbash612's Avatar
    okay so the start menu has been super impressive imo but im having problems with the desktop, that seems the most buggy to me, and the fact that its not really touch friendly doesn't help. anyways the one issue ive had so far is with onenote. im a student and I like taking notes on pdfs. when I had the ipad I had to jump a few hoops to get my notes onto it, and it would lag at times but there were enough 3rd party apps to make it work well. I was excited about onenote but so far its been a disappointment. onenote itself as a program is pretty amazing, but with an arm processor it takes about an hour or 2 just to upload 60 pages of pdf slides with the surface. when I finally got it uploaded, I closed onenote, and now its bugging out and wont open, and requesting I restart the surface, which I will do shortly, but since a restart takes about 10 minutes I'm hesitant because all I wanna do is play all day. and if I was in lecture and this happened, obviously I would just have to sit there and not take notes for 10 minutes while my ipad companions point and laugh. the desktop for the surface needs a facelift and some optimization. need more 3rd party apps too like a more efficient pdf reader and note taking application; any recommendations?

    p-s this my first time actually typing with the touchcover so sorry about any missed caps or misspellings.
    10-28-2012 01:37 PM
  8. rbf's Avatar
    Ok so I figured I would start a thread of known issues here that I have read either here or on other forums. If anyone knows a fix or has experienced this they can post their stories.

    1. Touch cover not working. ( I have only had this happen once so far)
    2. Micro SD. Surface does not always read the card.
    3. Sending media to other devices doesn't seem to work.
    4. When the screen is off, the surface will not properly play music.
    (if you let surface sit while playing music and the screen goes black. It will start skipping and or stopping music all together. Screen must be forced to stay on the entire time.)
    5. Xbox music App randomly shuts down.


    Besides these issues. I have still loved my overall experience with the surface. While I feel most issues could be fixed with patches. The SD reader issue I am not so sure if it is hardware or software.
    I know on my surface I had to take it OFF power saving while having the mini HD adaptor hooked up to my AVReciever listening to music. When it would go into the conserve power mode the sound would revert back to surface only... when I turn off the power saving it never shuts off...

    I have had the xbox app get a bit flakey also... I got a win8rt error which as me if I wanted to send an alert to MS and I did. Then I restarted the RTOS and when it started back up it was installing an update... I assumed the MS error report prompted a patch update (?) I tell myself to remember this is not only a NEW OS release but a new pc. of hardware... and I need to give MS a few weeks to rec. problm errors and start to figure a few things out. Over all I am very impressed with overall performance. ~ rbf
    10-28-2012 01:58 PM
  9. kittshelby's Avatar
    I have a problem with my touch cover. I don't know what I did but starting a few hours ago, when I press my quote and question mark key, they output as: . Also, the backwards slash key now outputs as this: . Some other keys are doing this too. Does anyone know how I can fix this. Thanks.
    10-28-2012 03:54 PM
  10. Flagz's Avatar
    I have a problem with my touch cover. I don't know what I did but starting a few hours ago, when I press my quote and question mark key, they output as: . Also, the backwards slash key now outputs as this: . Some other keys are doing this too. Does anyone know how I can fix this. Thanks.
    Sounds like your keyboard language was changed.

    Also I haven't had any of thee issues that you guys are reporting. My touch cover works like a dream, the music app is almost flawless for me (but a tad bit slow) music always plays but I haven't tried to send vides to another device. I really need to get a micro sd card (only 10gb of 32gb left after my massive gaming spree and app install!
    10-28-2012 04:03 PM
  11. 11B1P's Avatar
    Sorry to hear that some of you have so many problems. I really can't put this amazing machine down it is probably the coolest and best working thing I own currently. Everything works intuitively and all my things sync up perfectly with my pc. Just typed up a document on touch cover, super responsive and blazing fast typing. Upwards of 80 wpm. I did however immediately install all windows Rt updates then the apps updates. No performance issues yet, but as my battery was about to die I had this weird flickering. Surface was probably trying to save power or something. Once I plugged it in and charged it back up all back to normal,. Good luck everyone this thing is absolutely amazing.
    how does it handle the web? I'm using an HP Touchpad and I have issues with it not loading websites every so often.
    10-28-2012 04:08 PM
  12. trivor's Avatar
    I am loving my Surface so much right now, and like most others have said, I haven't been able to put it down.

    I do have a few minor issues, that I am hoping are able to be fixed with a few updates.

    1. At times, the performance can become very sluggish. I don't have many apps downloaded, and I tend to swipe down and close them when I am finished using them. I hope Microsoft can release an update that will better optimize the system.

    2. I am pretty disappointed that I have such little space, I have 16.1GB left with only a few apps downloaded. I know the OS takes up a lot of space, but I didn't anticipate THAT much. I read early reviews saying the Surface had ~20GB of free space on first start up, so I was hoping that were the case. Does anyone know if I delete Office RT if I am able to download it again at some point? I like how the App Store on iOS lets you redownload apps that you've already purchased.

    3. I am glad I didn't shell out extra money for a 64GB MicroSDXC card just yet after reading all of these issues with them, I'm hoping that again is another software update.

    4. I noticed that under my kickstand where the Windows logo is, their was a scuff mark, or something in the middle of the logo! I know I didn't even touch that part of my tablet, and it wont even come off which is super annoying!

    Other than those minor hiccups, I love this tablet, and it's easily the best tablet that I've ever owned. So much better than my iPad, and Motorola Xoom tablet. Microsoft has a winner, I just hope they're able to fix these issues.
    Microsoft states support for the SDHC standard (max of 32 GB) not the SDXC standard (max of 128 GB) so those of you complaining about your 64 GB cards not working don't blame MS - they never promised support for SDXC.
    10-28-2012 06:45 PM
  13. Gken's Avatar
    Microsoft states support for the SDHC standard (max of 32 GB) not the SDXC standard (max of 128 GB) so those of you complaining about your 64 GB cards not working don't blame MS - they never promised support for SDXC.
    I'm almost positive they said it would support micro sdxc. That came out of panos panay's mouth at launch, with his shanghai story of having 10 movies on it, if i am not mistaken.

    Yeah

    "microSDXC card slot"

    pulled straight off of the site just now. But it only supports up to 64gb. Again I would only go with reputable manufacturers, since they have better quality control. And again faster the card the better for movies and music.

    ***not to get off subject but you guys JUST HAVE to try the speech control, it's freaking on point. Amazing feature as long as there is not a lot of ambient noise.
    10-28-2012 07:32 PM
  14. stewpeanut's Avatar
    i'm also having the seemingly random muting.
    also cannot change either camera resolution above 1.0mp, though was able to change to 8.0 and 2.0 on a device at the MS pop up store. not sure why i can't alter my own camera settings.
    10-29-2012 11:34 AM
  15. shortyg83's Avatar
    i'm also having the seemingly random muting.
    also cannot change either camera resolution above 1.0mp, though was able to change to 8.0 and 2.0 on a device at the MS pop up store. not sure why i can't alter my own camera settings.
    Nope the camera is only 1mp
    10-29-2012 02:14 PM
  16. stewpeanut's Avatar
    Nope the camera is only 1mp
    that's strange considering so many reviews and the unit i 'test drove' at the pop up store were able to be set to 2mp (front) and 8mp (rear).
    10-29-2012 02:48 PM
  17. mikroland's Avatar
    My issues:

    1. Touch Cover is not very responsive - track pad on touch cover not that great. Type cover = much better than touch cover
    2. Some apps do not re-orient when the screen is rotated 180 degrees
    3. Screen rotation is sluggish when device is rotated 90 degrees
    4. Speaker volume very low
    5. Overall performance is sluggish
    Temporarily disable windows defender. Probably wasting CPU and disk time. See if that helps.

    I permanently turned mine off.

    Performance is great on mine, just make sure you don't leave a ton of applications running (espically desktop ones). Remember to close an app in Metro, swipe it out of the task bar and swipe it down and it will kill it....
    10-29-2012 02:55 PM
  18. Jaybotics's Avatar
    Temporarily disable windows defender. Probably wasting CPU and disk time. See if that helps.

    I permanently turned mine off.

    Performance is great on mine, just make sure you don't leave a ton of applications running (espically desktop ones). Remember to close an app in Metro, swipe it out of the task bar and swipe it down and it will kill it....
    how do you disable windows defender on the surface rt?
    10-29-2012 03:18 PM
  19. kane4fire's Avatar
    how do you disable windows defender on the surface rt?
    I haven't looked, but I would think a good place to start would be to go to the start screen and start typing defender, then clicking "settings" and I'm sure the options will be there.
    10-29-2012 03:49 PM
  20. Jaybotics's Avatar
    I haven't looked, but I would think a good place to start would be to go to the start screen and start typing defender, then clicking "settings" and I'm sure the options will be there.
    Their isn't, I had to close it in Task Manager. Not sure if I noticed an improvement in performance yet.
    10-29-2012 03:50 PM
  21. theseusperse's Avatar
    Their isn't, I had to close it in Task Manager. Not sure if I noticed an improvement in performance yet.
    Won't it just restart immediately if you do that?
    10-29-2012 04:12 PM
  22. ken800's Avatar
    I love a lot about my surface and true keyboard. There are just as many nags, however.

    Likes:

    -wide format - on screen keyboard and attached keyboard are usable and not cramped. Video looks much better. Typing a word document works much better on the wider screen.
    -Stand is awesome
    -Keyboard is the best portable keyboard I've ever used - period.
    -Microsoft Office on a tablet. Zing!
    -I like the overall windows 8 feel

    Dislikes:

    Overall speed is noticeably slower than my ipad 3. MS should have either gone in $100 under the ipad or put in a better cpu/gpu combo.

    Software is clearly not "finished" as there are a lot of small details left out that show lack of user testing. Examples:

    -Slowdowns and lag in some apps.
    -There's no date, clock, or battery gauge on the start screen. WTF? that's basic stuff.
    -The store isn't exactly user friendly. The system will let me install an app that is already installed. There's nothing on the app to say "purchased" or "installed" under an app when you are looking.
    -Calendar integration with google won't show delegates which is incredibly disappointing. Hopefully a good calendar app comes along soon to fix that.
    -I can't find a good alarm app that will go off even when the device is sleeping. As much as I hated my ipad, this is one thing there were plenty of. Oh yeah, and night mode.
    -The buttons in many areas don't always respond to the first touch.
    -Crackly speakers
    -Most of these are usability issues and hopefully will improve with time, but I am somewhat underwhelmed overall, considering the $$$ spent on the device.

    I may reconsider and get an ultrabook with a touchscreen before my 14 days are out but I really want a hybrid tablet with a legit keyboard.
    Last edited by ken800; 10-29-2012 at 04:41 PM.
    10-29-2012 04:20 PM
  23. toekramp's Avatar
    -There's no date, clock, or battery gauge on the start screen. WTF? that's basic stuff.
    -The store isn't exactly user friendly. The system will let me install an app that is already installed. There's nothing on the app to say "purchased" or "installed" under an app when you are looking..
    - i actually like how that is, all you have to do is swipe from the right and it pops up, and then hidden again.
    - whenever i open any app that i have, it says 'you own this app' right on the left hand side. right below the price
    10-29-2012 04:54 PM
  24. Jaybotics's Avatar
    Just out of curiosity, how long do I have if I want to return this device? Someone here mentioned 14 days, and I've read elsewhere that I have 30. Can anyone clarify?

    I love my Surface, and i'm hoping that Microsoft will issue an update soon because the lag just really irritates me.
    10-29-2012 05:20 PM
  25. PerseusPrime's Avatar
    So far no problems on my end. This thing is made in china so expect some devices to be faulty.
    10-29-2012 05:33 PM
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