1. CrippsCorner's Avatar
    Hi I've been using a Sculpt Comfort Mouse with my original Surface Pro for years. At first I did actually have a problem with movement, which turned out to be a conflict with Wi-Fi... but as soon as I changed over to 5GHz the problem went away.

    With my 2017 Surface Pro, the problems are back (albeit not quite as bad) but the Wi-Fi solution hasn't helped, in fact turning of Wi-Fi altogether makes no difference.

    I get jerky movements and a delay say every 5 seconds or so. It's also slow to respond when I first start moving it.

    I have tried reinstalling and restarting the service.

    Surface Support told me to try another Bluetooth mouse, but I don't have one. I do however have other Bluetooth devices running without issue (the same setup I had on my previous Surface, i.e. Bluetooth audio)

    Last night after some Googling I found a strange comment saying to disable Cortana! And actually, in my small test (just a minute or so, I needed to get to bed lol) it seems to have helped. Although, it's still slow to respond initially.

    I will give it further testing tonight, but has anyone else experienced this yet? It's subtle but enough to be really frustrating, I don't want to have to return this thing
    07-07-2017 04:09 AM
  2. convergent's Avatar
    I have the new Surface Arc mouse and it works flawlessly.
    07-08-2017 02:33 AM
  3. dirtyvu's Avatar
    Getting multiple bt devices to work together is always kind of an adventure. My galaxy phone has 5 paired devices and they fight over which stays connected and working properly
    07-08-2017 10:54 PM
  4. CrippsCorner's Avatar
    Just rebooted my Surface from scratch. Installed just the mouse and nothing else, and it still lags :( albeit slightly less. I can't be bothered anymore, have spent 4 days researching and trying to fix this! Shouldn't be like this on a new, expensive product. Just going to send it back for a replacement I've got the lightbleed issue too so it makes double sense I guess.
    07-10-2017 09:27 AM

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