11-02-2012 03:11 PM
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  1. rasmithuk's Avatar
    Just got the 50 credit email as well.

    I ordered mine on 2012-10-16 at 16:48 and have a surface sized hole missing in my available balance on my credit card.
    10-26-2012 10:53 AM
  2. Bigsro's Avatar
    Wow - great surprise from MS!

    Have had the 50 off coupon. At first I though it was an app store voucher but this is nice enough...

    Lets have a look at what I can buy with it!

    Good comeback MS. Kudos
    10-26-2012 10:55 AM
  3. fjiggy's Avatar
    I didnt buy a touch cover before, bought only the 32GB model but now that I've got a coupon I'll go use it to get the touch cover :P
    10-26-2012 10:56 AM
  4. theseusperse's Avatar
    As others have stated I got that 50 voucher too, so I'm not totally mad at Microsoft.

    Although I'm still calling b**l s**t on their 26th to 30th thing, because I don't know a single person in the UK who's got their Surface yet.

    And I'm not buying the 600,000 thing either, because firstly that's 1% of the UK population, and that's more than Apple can achieve, so nonsense, and also that wouldn't have been 600,000 orders in one day, it would have been the few weeks before release, so they've had plenty of warning.
    10-26-2012 10:56 AM
  5. fjiggy's Avatar
    Wow - great surprise from MS!

    Have had the 50 off coupon. At first I though it was an app store voucher but this is nice enough...

    Lets have a look at what I can buy with it!

    Good comeback MS. Kudos
    I didnt buy a touch cover before, bought only the 32GB model but now that I've got a coupon I'll go use it to get the touch cover
    10-26-2012 10:57 AM
  6. Loz Blake's Avatar
    Yep, this is win win for Microsoft, there orders of touch and type covers will skyrocket in the UK after this! Who reckons we'll have another fiasco when ordering our covers as so many people will be ordering them with this coupon =D

    Now, do I go touch or type???
    10-26-2012 10:59 AM
  7. whenimcleaningwindows's Avatar
    Well, here is a story.....

    Ordered a surface on the 17th without cover...........cancelled it on the 22nd as I decided to wait and save a bit more to get the touch cover one.

    Today I received a email from Microsoft apologising for incorrect info given re. Delivery on the 26th and a 50 voucher........

    I have now ordered the surface 32gb with black touch cover for a 50 discount!

    RESULT!!!!!!!

    I don't mind waiting 3 weeks for delivery now!
    10-26-2012 11:06 AM
  8. shaunydub's Avatar
    Just got my email coupon too..
    I ordered at 18:40 GMT on 16th.
    10-26-2012 11:08 AM
  9. zubsani's Avatar
    Well, here is a story.....

    Ordered a surface on the 17th without cover...........cancelled it on the 22nd as I decided to wait and save a bit more to get the touch cover one.

    Today I received a email from Microsoft apologising for incorrect info given re. Delivery on the 26th and a 50 voucher........

    I have now ordered the surface 32gb with black touch cover for a 50 discount!

    RESULT!!!!!!!

    I don't mind waiting 3 weeks for delivery now!
    How do you cancel the order from microsoft store ?, is it by calling them ?,
    thanks
    10-26-2012 11:10 AM
  10. whenimcleaningwindows's Avatar
    How do you cancel the order from microsoft store ?, is it by calling them ?,
    thanks
    I had to ring customer service and they done it over the phone. Painless, all you have to give them is your order number and payment details and reason for cancellation.

    I should not have got the 50 voucher as I cancelled my order, but I'm a happy bunny now!
    10-26-2012 11:14 AM
  11. xkxkxk's Avatar
    It'll take more than 50 to buy my patience.

    Only joking.

    Does mean my pondering a 2nd (blue) cover to go on the 64 is tipping towards buy now ... or do i get a type cover instead??
    10-26-2012 11:15 AM
  12. Savagekitten's Avatar
    I've just received a "shipment update" email apologising for the confusion and offering a 50 off voucher code for my next store purchase - unfortunately, this shipment update email doesn't actually update me in the least bit about my shipment :D
    10-26-2012 11:18 AM
  13. karnka's Avatar
    Voucher for me too. I suspect this means we're getting them on Tuesday now but as others have said, well done MS.

    Not sure what to buy now.... type cover, another charger or perhaps something non-surface related...

    It'll take more than 50 to buy my patience.

    Only joking.

    Does mean my pondering a 2nd (blue) cover to go on the 64 is tipping towards buy now ... or do i get a type cover instead??
    10-26-2012 11:20 AM
  14. Digital Moe's Avatar
    Kudos on the voucher but read the small print you can't redeem it for a Wundows 8 download so not so sure what I can actually spend it on other then maybe the other cover. Maybe 50 off a Pro.

    Still no update in shipping in fact for such a large number of orders people should have started receiving them so I call bull on the 600k figure as that would head line news.
    10-26-2012 11:34 AM
  15. WasStoNed's Avatar
    I like the cancel/return option then get surface with 50 discount......am I THAT patient....3 week wait, or go for a 64 ;-)
    10-26-2012 11:37 AM
  16. karnka's Avatar
    Was just about to post a thought about the small print. Says it doesn't expire for a year. Pity we don't know for sure that there's a surface phone on the way!

    Kudos on the voucher but read the small print you can't redeem it for a Wundows 8 download so not so sure what I can actually spend it on other then maybe the other cover. Maybe 50 off a Pro.

    Still no update in shipping in fact for such a large number of orders people should have started receiving them so I call bull on the 600k figure as that would head line news.
    10-26-2012 11:41 AM
  17. infinidim's Avatar
    Just had a conversation with the Microsoft Store in the UK. They currently don't know when they will deliver the Surfaces as it looks like a big logistics problem they have. UPS the carrier is also working Saturday and Sunday to sort out some of the deliveries. I also got the voucher as well

    Infinidim :mad:
    10-26-2012 12:01 PM
  18. Digital Moe's Avatar
    What is the issue? You pack the boxes and UPS delivers them? Okay it is not hat simple but MS is a huge company and it is a very poor show that can't mange logistics in what is a fairly small country.
    10-26-2012 12:13 PM
  19. Narr's Avatar
    Kudos on the voucher but read the small print you can't redeem it for a Wundows 8 download so not so sure what I can actually spend it on other then maybe the other cover. Maybe 50 off a Pro.

    Still no update in shipping in fact for such a large number of orders people should have started receiving them so I call bull on the 600k figure as that would head line news.
    The UK number they give goes through to a European wide call centre so the 600,000 could be for the whole of Europe; if it is then it's believable otherwise for the UK I'd need more convincing.
    10-26-2012 01:12 PM
  20. Jubei700's Avatar
    Got a voucher too, no idea what I'm going to spend it on though. Maybe a fancy wireless mouse or keyboard or something? More than happy to wait a couple of days for that :)

    Also I assume the 600,000 is European wide rather than UK only. Maybe even EMEA?
    10-26-2012 01:29 PM
  21. theseusperse's Avatar
    Maybe even EMEA?
    Maybe even Microsoft's spin department :P
    10-26-2012 01:38 PM
  22. xkxkxk's Avatar
    Got a voucher too, no idea what I'm going to spend it on though. Maybe a fancy wireless mouse or keyboard or something? More than happy to wait a couple of days for that :)

    Also I assume the 600,000 is European wide rather than UK only. Maybe even EMEA?
    My MS wedge keyboard arrived today - great quality, all metal so fairly weighty, but a nice combo to a surface. Not sure if they have them in the store at the mo though.
    10-26-2012 01:43 PM
  23. Digital Moe's Avatar
    The UK number they give goes through to a European wide call centre so the 600,000 could be for the whole of Europe; if it is then it's believable otherwise for the UK I'd need more convincing.
    That is the more likely scenario.
    10-26-2012 03:13 PM
  24. lemonlemonuk's Avatar
    Heya
    I preordered my Surface on 21/10/2012 but I've heard nothing from Microsoft since the original order confirmation email! No delivery date email, no voucher email, nothing!
    Is it worth giving them a ring to see if I can get a voucher or just news on when it's gonna arrive?
    10-26-2012 03:15 PM
  25. Narr's Avatar
    Heya
    I preordered my Surface on 21/10/2012 but I've heard nothing from Microsoft since the original order confirmation email! No delivery date email, no voucher email, nothing!
    Is it worth giving them a ring to see if I can get a voucher or just news on when it's gonna arrive?
    Did it not say in the original email when they hoped to deliver? Mine stated the 26/10 but if you ordered later it will probably have given you a 3 week wait.
    10-26-2012 05:19 PM
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