10-14-2013 02:18 PM
363 ... 131415
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  1. alpha beta gaga's Avatar
    preorder yellow + accs from clove on its way :)

    Sent from my Nexus 4
    10-04-2013 10:11 AM
  2. textvscall's Avatar
    I received my yellow 1020 from o2 on the day of release. I noticed that in all of the videos I shot (two videos in near silent rooms) that there was a 'white noise/static noise' when playing any recorded video.

    I put the camera lens next to my ear and I can hear the same sound in the video. This sound is only audible once the nokia pro cam app has been launched. Nokia Support tole me to hard reset and then factory reset but the problem remains. I notified o2 about this fault this past Monday and they said that they would send a replacement out once stock has arrived. I received an update today via phone call stating that the expected stock has not arrived but it may arrive over the weekend and I'll be kept updated.

    I paid of the remaining cash price of the phone and moved to pay and go but luckily I'm still within the 14 day period when I reported the fault so o2 will send a replacement and collect my current device because of this. Otherwise it would have to go through Nokia.

    Has anyone else experienced this issue? It is a audible noise from the actual camera lends once the pro cam is open which is captured during video when recoding video.

    I haven't opened any of my accessories as I'm hoping to exchange them at a o2 store for yellow accessories but none of my local o2 stores have any accessories in stock.

    Thank you.
    10-04-2013 04:51 PM
  3. pezley's Avatar
    Hadn't noticed before but yea, exactly the same

    Sent from my RM-875_eu_euro1_209 using Tapatalk
    10-04-2013 05:19 PM
  4. Nick_1020's Avatar
    Operation O2 completed today...

    Phone plan paid off in full. Cancelled airtime contract. Phone already unlocked.

    580 for unlocked 64GB 1020.

    Wham, bam, thank you O2!
    10-09-2013 12:58 PM
  5. Nick_1020's Avatar
    Now to try and complete all the games that I have already completed on the 920...

    Parking Mania
    Fragger
    Cut the Rope
    iStunt 2
    SCH3
    Super Golf Land
    4 Pics 1 Word
    Where's My Water
    Where's My Perry

    Gonna take bloody ages!
    10-09-2013 01:00 PM
  6. tweedie's Avatar
    For those that you tried the 02 refresh plan with a 64gb lumia -- Just to let you know that despite paying for the phone one-off fee and paying the remaining phone time contract (24 x 10), today I got lumbered with 390 air time (17 x 23?) bill!

    quick online chat with customer service, and they cleared that bill.

    Just to warn you and advise you to keep checking your bill!
    Last edited by tweedie; 10-14-2013 at 08:42 AM. Reason: forgot to mention o2
    10-14-2013 08:39 AM
  7. Nick_1020's Avatar
    For those that you tried the 02 refresh plan with a 64gb lumia -- Just to let you know that despite paying for the phone one-off fee and paying the remaining phone time contract (24 x 10), today I got lumbered with 390 air time (17 x 23?) bill!

    quick online chat with customer service, and they cleared that bill.

    Just to warn you and advise you to keep checking your bill!
    Cheers for the tip. Will keep my eye on the bill next month :)
    10-14-2013 09:32 AM
  8. sdc1's Avatar
    For those that you tried the 02 refresh plan with a 64gb lumia -- Just to let you know that despite paying for the phone one-off fee and paying the remaining phone time contract (24 x 10), today I got lumbered with 390 air time (17 x 23?) bill!

    quick online chat with customer service, and they cleared that bill.

    Just to warn you and advise you to keep checking your bill!
    Same here. I was told that the adviser that took my payment on the phone plan selected the wrong reason code and that's why a bill was generated. It's been cleared by customer services but I'd advise you all to check.
    10-14-2013 10:45 AM
  9. Nick_1020's Avatar
    What reason did you guys give for wanting to end your airtime contract early?
    10-14-2013 12:09 PM
  10. sdc1's Avatar
    I didn't give a reason because I didn't have to. :) The terms and conditions are clear.
    10-14-2013 12:48 PM
  11. tweedie's Avatar
    No reason. I just clearly stated that I cancelled the airtime contract within 7 days and as per contract, you shouldn't have to pay the remaining airtime cost. Adviced to stop the bank direct debit.

    Though someone mentioned that you can cancel the airtime anytime not just within 7 days.
    10-14-2013 01:02 PM
  12. sdc1's Avatar
    No reason. I just clearly stated that I cancelled the airtime contract within 7 days and as per contract, you shouldn't have to pay the remaining airtime cost. Adviced to stop the bank direct debit.

    Though someone mentioned that you can cancel the airtime anytime not just within 7 days.
    To be clear, with O2 Refresh you can cancel the airtime plan at any time once you pay off the phone plan. 7 days is irrelevant.
    tweedie likes this.
    10-14-2013 01:09 PM
  13. Nick_1020's Avatar
    I didn't give a reason because I didn't have to. :) The terms and conditions are clear.
    I did the same when the guy asked why I wanted to cancel I said there's no reason in particular :)
    10-14-2013 02:18 PM
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