so unfortunately my display on my Lumia 1020 broke a few days back. It happened when I tried to take it out of the camera grip for the first time. My Lumia was only one week old. It happened the first time I used it with the camera grip. It is a tight fit as you know especially when you use the grip for the first time. I wanted to push it out of the grip with my thumps and the LCD-Display broke. right at the corner where the power button is and where my thump was placed.
Now my question to you: "Has anything like that happened before has anybody had the same issue?"
I sent my 1020 to the Nokia Support but they told my they will not repair it under Warranty. They said it it is a mechanical Issue which is not covered by the warranty. The company which is repairing it was arvato which does the support for Nokia here in Germany. They told me I have to contact Nokia directly otherwise I have to pay for the repair of the screen. The reason being that I am responsible for the damage.
Today I talked to Nokia and they said the assessment of arvato is correct. Nokia will not talk to arvato that the repair will covered under warranty.
Needless to say I am upset at the moment and find it very strange how Nokia is handling this problem. They told me that arvato is responsible for the claim and that they never heard of such an issue before.
I am trying to find out if anybody else hat a problem with the camera grip please let me know.
Now my question to you: "Has anything like that happened before has anybody had the same issue?"
I sent my 1020 to the Nokia Support but they told my they will not repair it under Warranty. They said it it is a mechanical Issue which is not covered by the warranty. The company which is repairing it was arvato which does the support for Nokia here in Germany. They told me I have to contact Nokia directly otherwise I have to pay for the repair of the screen. The reason being that I am responsible for the damage.
Today I talked to Nokia and they said the assessment of arvato is correct. Nokia will not talk to arvato that the repair will covered under warranty.
Needless to say I am upset at the moment and find it very strange how Nokia is handling this problem. They told me that arvato is responsible for the claim and that they never heard of such an issue before.
I am trying to find out if anybody else hat a problem with the camera grip please let me know.