08-04-2014 03:12 PM
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  1. Harshv61's Avatar
    Harshv61
    Today evening I updated my 1020 to WP 8.1 update 1. Everything so far I can test is running fine. But I am not able to switch off my phone. When I hold lock key and slide down screen,then instead of shutdown, my 1020 automatically restarts. Did soft reset too..still issue is there.
    08-04-2014 02:07 PM
  2. Tan LitKiat's Avatar
    Tan LitKiat
    same here
    08-04-2014 02:18 PM
  3. DrRyder's Avatar
    DrRyder
    If you have the phone plugged into power or your computer, try unplugging it and turning the phone off. I had the same issue but it only occurred when the phone was plugged in to a power source.
    Harshv61 and Tan LitKiat like this.
    08-04-2014 02:31 PM
  4. miarkus's Avatar
    miarkus
    As DrRyder said it's been always like this if you have your phone plugged in and charging
    DrRyder likes this.
    08-04-2014 03:12 PM
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