1. sudheerkumarmaddukuri's Avatar
    Hi guys,
    I am new to this forum and windows ecosystem. But have used a few windows phones of my friends. I had bought a new Lumia 1020. I checked for the availability of any phone updates as soon as I got it, It was already up to date with windows 8.1. But now, If I open nokia camera, extras + info in settings, It is crashing and bouncing back. Also I am currently living in India, I am not able to see cortana option at all even after setting up all the language pre-conditions. At least the app should be visible and display that your region or language is not supported. I did soft reset but the problem still persists. Is anyone facing this problem? It would be helpful if I can solve the problem before doing a hard reset.

    Thank you.
    10-12-2014 10:26 AM
  2. broughshane's Avatar
    Hi and welcome to the site ! you will need to delete and reinstall the Nokia camera app to work. Had that problem myself now, and it may work on the other apps that are playing up. Cortana may not be available with the official 8.1 update for India. In the UK its with 8.1.1 update and I got it from the store with the app "preview for developers" from MS.
    10-12-2014 10:42 AM
  3. sudheerkumarmaddukuri's Avatar
    thanx for ur valuable information
    but still extras + info is not working
    i had tried with soft reset.

    thank you,
    10-13-2014 11:20 AM
  4. broughshane's Avatar
    Extras➕info is a puzzle to me ! It's not a app and in settings. Did you change any of your settings to English US to get Cortana ? If so change back to your own home settings and restart the phone ! If no joy in extra, info I suggest you do a full reset of phone. I found out that you can get Cortana for India using the app preview for developers.
    10-13-2014 12:51 PM
  5. sudheerkumarmaddukuri's Avatar
    i had done the explained procedure still it is bouncing back
    thanks.
    10-13-2014 09:35 PM
  6. broughshane's Avatar
    You would be better to return the phone. Tell them that its a settings feature to the OS and not a app program.
    10-14-2014 04:02 AM
  7. sudheerkumarmaddukuri's Avatar
    finally i cracked it
    now my extras+info is working fine and cortana is also working
    the simle thing is to change the location from india to u.s in all parameters like speech, location,language.
    thats it !!!!!
    thanks.
    broughshane likes this.
    10-15-2014 09:46 PM
  8. broughshane's Avatar
    Glad you got your phone sorted ! enjoy, maybe see some photos in the 1020 forums..
    10-16-2014 01:05 PM

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