1. Bkr11's Avatar
    Title says it all. Updated wife's 1020 in order to get her full functionality with the new Microsoft Band. First thing we noticed was line messenger crashes when trying to open a conversation (never happened before). This morning noticed that opening the camera (any camera app) causes an immediate crash of the app.

    Doesn't help that my wife loathes when I update her phone because inevitably something breaks. ๐Ÿ˜ƒ

    Thanks for any thoughts or suggestions.
    11-02-2014 12:50 PM
  2. jojoe42's Avatar
    Title says it all. Updated wife's 1020 in order to get her full functionality with the new Microsoft Band. First thing we noticed was line messenger crashes when trying to open a conversation (never happened before). This morning noticed that opening the camera (any camera app) causes an immediate crash of the app.

    Doesn't help that my wife loathes when I update her phone because inevitably something breaks. ๐Ÿ˜ƒ

    Thanks for any thoughts or suggestions.
    Have you tried soft resetting? When I updated to the dev preview I had to soft reset because it showed the incorrect battery percentage
    11-02-2014 12:57 PM
  3. Bkr11's Avatar
    Have you tried soft resetting? When I updated to the dev preview I had to soft reset because it showed the incorrect battery percentage
    Thanks for the suggestion. Just tried but no joy. I guess my options are hard reset and no dev preview or try again with hard reset and dev preview? Anything else I should try?

    Haven't tried installing and reinstalling camera, but tried repeatedly with Line with no success.
    11-02-2014 01:19 PM
  4. jojoe42's Avatar
    I'd back up, hard reset and restore. It's funny because I've never had any major issues, and I've been on DP since GDR3
    11-02-2014 01:26 PM
  5. Bkr11's Avatar
    No joy on anything. Tried hard reset & lumia recovery tool. Time to go to the MSFT Store - glad I purchased there w/ the extended no hassle exchange warranty.
    11-02-2014 04:36 PM
  6. Bkr11's Avatar
    Update - MSFT store looked at it and somehow identified that (two?) camera drivers went bad. They tried to fix it but had no luck either. My wife is now the proud new owner of a brand spanking new Yellow 1020 to replace the former black one for the low price of $49.00...thank you warranty!
    11-03-2014 06:39 PM
  7. jojoe42's Avatar
    Update - MSFT store looked at it and somehow identified that (two?) camera drivers went bad. They tried to fix it but had no luck either. My wife is now the proud new owner of a brand spanking new Yellow 1020 to replace the former black one for the low price of $49.00...thank you warranty!
    That's fantastic!! Glad to hear it got resolved :)
    11-03-2014 09:12 PM

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