fiveaces01
New member
Very confusing. Rarely do I find myself in the position of loving a product (NOKIA Windowsphones) but having nothing but contempt for the manufacturer(MS) and the distributor (ATT). ATT knows that the customer has no choice but to get the newest Nokia WP from them...no matter how badly they bastardize the product,,, and Microsoft continues to award them sole distribution rights. I read a lot of these forums and I cannot remember any positive comments about ATT practices in customer service. But why bother with customer service when you have a monopoly. I thought that our gov't put a stop to that years ago. I have a Nokia 920 32 gb phone. I chose it initially because of the amount of storage. Came to love it. Then had to put up with ATT's neglect in getting out updates that should not have been left up to them. You will never see iPhone updates dictated by the carrier. Why does Microsoft insist they are committed to making WP succeed but give ATT the power to sabotage a good product. As long as this practice continues WP will remain a very distant 3rd in the mobile phone market.