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  1. Kavindu Thrimanne's Avatar
    The lock screen button in my Lumia 1520 is not working. I cannot unlock the screen by pressing it but I can switch it off by holding it for a few seconds. I already did a couple of soft resets but the problem is still there. I can't do ah hard reset at this moment. What else can I do? Also my WhatsApp is keep resuming whenever I open it.
    12-19-2014 06:19 PM
  2. badge4's Avatar
    The lock screen button in my Lumia 1520 is not working. I cannot unlock the screen by pressing it but I can switch it off by holding it for a few seconds. I already did a couple of soft resets but the problem is still there. I can't do ah hard reset at this moment. What else can I do? Also my WhatsApp is keep resuming whenever I open it.
    I'm having a similar problem on my Icon. The sleep/wake will not "sleep" the device, or wake it up. If the screen times out, the phone will shut off, and it takes a few long presses on the sleep/wake button to turn it back on. It's also been very sluggish.
    12-19-2014 07:23 PM
  3. GoodThings2Life's Avatar
    Uninstall Chive.
    Vickg818 likes this.
    12-19-2014 07:30 PM
  4. Vickg818's Avatar
    Uninstall Chive.
    You are 100% right Sir thank you. I was having the same issue but once I uninstalled the Chive its working fine now.

    Edit: It looks like the problem is back :(. According to the other thread I have to reset my phone to fix it. This is BS

    Here is the thread
    http://forums.windowscentral.com/nok...ock-phone.html
    Last edited by Vickg818; 12-19-2014 at 10:36 PM.
    12-19-2014 10:08 PM
  5. Ed Boland's Avatar
    Wait.. what does Chive have to do with the lock button?
    12-19-2014 10:22 PM
  6. Kavindu Thrimanne's Avatar
    I uninstalled chive but the problem is still there.
    EDIT - After many soft resets, it's working now. Thank you but what's wrong with chive?
    12-19-2014 10:30 PM
  7. HoosierDaddy's Avatar
    Wait.. what does Chive have to do with the lock button?
    If you believe the many posts (which seem legit), TheChive is the first Malware for Windows Phone although probably not intentionally. LoL

    I don't know why Windows Central isn't all over this. Would be one of the biggest stories of the year if an app can mess up Windows so bad the phone has to be hard reset to fix it. There are TONS of owners who could not survive a hard reset or would abandon the platform over it.
    12-20-2014 07:38 AM
  8. GoodThings2Life's Avatar
    If you believe the many posts (which seem legit), TheChive is the first Malware for Windows Phone although probably not intentionally. LoL
    As I said in the other post... stop being paranoid. This is not even close to the definition of malware. It's a bug, plain and simple.
    12-20-2014 09:10 AM
  9. Thangaul's Avatar
    I'm having the exact same problem from this morning on my Lumia 1520. I'm able to unlock the device only when I put the phone for charge. Double tap to wake is not working either. Even when I get a call the screen does not switch on. I recently installed the Glance screen updates. I'm thinking some new app has messed it up. I recently installed 5 minute workout but dunno if it has anything to do with that. Iv done multiple soft resets till now but its not helped. When I took it to the Nokia Care they said they couldn't figure out what's wrong and probably needed to send it back to the factory. I couldn't leave my phone there so brought it back. Now am stuck.
    12-20-2014 10:40 AM
  10. GoodThings2Life's Avatar
    I'm having the exact same problem from this morning on my Lumia 1520. I'm able to unlock the device only when I put the phone for charge. Double tap to wake is not working either. Even when I get a call the screen does not switch on. I recently installed the Glance screen updates. I'm thinking some new app has messed it up. I recently installed 5 minute workout but dunno if it has anything to do with that. Iv done multiple soft resets till now but its not helped. When I took it to the Nokia Care they said they couldn't figure out what's wrong and probably needed to send it back to the factory. I couldn't leave my phone there so brought it back. Now am stuck.
    Uninstall chive. Or 5 minute workout.
    12-20-2014 06:08 PM
  11. Arman Safikhani's Avatar
    I have exactly the same problem, I installed theChive app yesterday and my power button suddenly stoped working!
    I had physical issues with button so I thought the microswitch button is brocked again, but even the double tap is not working, screen brightness is out of control and is being crazy, mobile data is off and I can't trun it on again.
    And my phone runs out of battery way too quickly.

    Any solutions?
    And of course hard reset is not an option for me.
    Last edited by Arman Safikhani; 12-21-2014 at 08:36 AM.
    12-21-2014 08:03 AM
  12. HoosierDaddy's Avatar
    Any solutions?
    And of course hard reset is not an option for me.
    I would say the odds of a "fix" in the next day or so is almost nil.

    I don't know why a hard reset isn't an option but you may have no choice other than using another phone in the hopes there will be another solution. Hard reset is very undesirable for sure.
    12-21-2014 08:13 AM
  13. mathsisbest's Avatar
    I think the problem is caused by the Lumia Denim update, and it has nothing to do with the apps mentioned above, as I got it exactly after the update.. I uninstalled TheChive, the workout app etc. and the problem is still there..I tried restarting and resetting the phone several time, it fixes the problem temporarily but it will come back after a few hours. I'm giving up :/
    It is a problem with those apps. Uninstall those apps, make a backup of all your apps and then do a hard reset. Only solution.
    12-21-2014 08:33 AM
  14. mathsisbest's Avatar
    Any solutions?
    And of course hard reset is not an option for me.
    Back up all your apps/photos etc. Then do a hard reset. Only solution. Otherwise say goodbye to your phone
    12-21-2014 08:35 AM
  15. Harrie-S's Avatar
    Dear Laith10100 only uninstalling the app will not remove your problem. You have to do a hard reset. Did you do a hard reset?
    But of course you a free to think what you want.
    12-21-2014 08:38 AM
  16. shylent's Avatar
    This is not The chive or any app related.
    This worked for me without hard resetting : Turn of automatically set time and date => soft reset => wait for it to start up, then go into settings again and manually enter time and date.
    For some reason after the soft reset my date and time went to November 24 9:37 AM
    Hope this helps everyone while MS fixes this
    12-31-2014 03:18 PM

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