1. quyleanh's Avatar
    After update from 10586.11, I can not connect with my computer through usb. I used windows recovery tool, nokia care suite, lumia flash tool but it does not work because there are no driver usb to connect to computer.
    I still have problem with touch and glance in setting. When I press restart in touch setting, it just show 3 dots and nothing happens. And in glance setting go to black after 2,3 second.

    I have tried some methods to recovery but still unlucky. Is there anyone has this problem or know something fixed it? Thank you so much.
    12-14-2015 09:45 PM
  2. Demian Mioc's Avatar
    Perform a hard reset on your device, start clean without restore from cloud backup. Secondly uninstall WDRT and its drivers and reinstall.
    12-15-2015 03:20 AM
  3. Dileep Vishwakarma's Avatar
    Same problem here... Touch& glance.. Plz help..any bdy
    12-15-2015 03:36 AM
  4. quyleanh's Avatar
    Perform a hard reset on your device, start clean without restore from cloud backup. Secondly uninstall WDRT and its drivers and reinstall.
    Thank you! I have done this but nothing change, still have the same problems! :(
    Same problem here... Touch& glance.. Plz help..any bdy
    If I find out anything, I will tell you!
    12-15-2015 08:22 PM
  5. quyleanh's Avatar
    After update to .36, still does not work :(
    Is there anybody can help, please?
    12-18-2015 04:11 AM
  6. mewcatchew's Avatar
    Download "gestures & touch" from windows store. You can also download glance screen.
    12-18-2015 10:10 AM
  7. mewcatchew's Avatar
    After update to .36, still does not work :(
    Is there anybody can help, please?
    I upgraded to .36 yesterday from 8.1. Or at least I thought I did; apparently it took me to .29 and I had to reinstall windows insider again to get .36 update. Once you get to .36 hard reset then download "gestures & touch" and glance screen. I dont know the reasoning behind having to download separately, but works fine.
    12-18-2015 10:21 AM
  8. quyleanh's Avatar
    Same problem here... Touch& glance.. Plz help..any bdy
    I have successful with using Nokia Suite in Windows 8/8.1. Flash your phone rom to go back Windows Phone 8.1. Then update again.
    I upgraded to .36 yesterday from 8.1. Or at least I thought I did; apparently it took me to .29 and I had to reinstall windows insider again to get .36 update. Once you get to .36 hard reset then download "gestures & touch" and glance screen. I dont know the reasoning behind having to download separately, but works fine.
    I think there are many problems in build .29 but MS does not fix, at least in this time.
    12-19-2015 07:32 PM
  9. yosoyyoberdi's Avatar
    After update to .36, still does not work :(
    Is there anybody can help, please?
    Hi! I am having exactly the same problems no USB connection, no Glance, brightness not working, battery drainage.

    I understand you have been able to flash WP8.1 once again? How did you do it? I can't get my computer to detect the phone!

    EDIT:
    You sir, you just saved my phone. Nokia Care Suite and flash WP8.1. THANK YOU!
    Last edited by yosoyyoberdi; 12-23-2015 at 10:57 AM.
    12-23-2015 10:42 AM

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